SnapLogic

- Meeting monthly with key customer stakeholders to establish a strong relationship, understand and assist with new use cases and help with swift resolution of pain points
- Ensuring that customers adhere to SnapLogic compliance and information security
- Focusing on key Customer metrics like Churn, ARR and NPS by driving product adoption and delivering outstanding customer experience.
- Onboarding new customers, ensuring they have an optimal understanding of the product and services
- Delivering customer value through training, programs and initiatives
- Working closely with Account Executives and the Head of Customer Success to successfully drive business strategies, renewal forecasting, engagement plans, and growth opportunities
- Handling customer complaints and escalations with utmost speed and care, interfacing with teams across the company as needed.
- Assisting the Product Manager to derive data-driven insights/intelligence about customer use cases and pain points in order to run multiple result-oriented customer engagement programs

Customer Success Manager

GAIAN SOLUTIONS

Professional Services Engineer

The Sparks Foundation

Intern

Mu Sigma Inc.

- Maintained the internal Data warehouse for Mu Sigma
- Created and maintained an Analytics dashboard suite for Mu Sigma using the latest technologies like HTML5 and ReactJS
- Met frequently with stakeholders and Mu Sigma Leadership to gather requirements and ensure they get the best value out of all operational dashboards
- Generated insights based on employee data and ideate with Leadership on how best to utilize the data
- Led and managed a team of 8 reports to successfully adhere to tight deadlines and provide quality products
- Volunteered as a trainer and evaluator for new employees

Decision Scientist

Trainee Decision Scientist

Experienced Decision Scientist with a demonstrated history of working in Data Architecture, Data Warehousing and Web Development. Skilled in SQL, C++, Core Java, and HTML/CSS/Javascript. Strong research professional with a B.E Computer Engineering Pune University.  Currently exploring the Data Analytics world, with a strong focus on Machine Learning

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