Suresh Ramaswamy's Linkedin Analytics

Seasoned Software Executive with over 20 years of global experience in the software product/technical support and operations domain. I focus on constantly improving the customer experience by bringing smart people together and creating an environment for success and growth.  Strong Strategic focus to grow and retain customers with a nimble execution style to drive for results  Leveraged stop light dashboards to discuss and drive Customer health and retention  Successfully designed and deployed revenue generating “high touch” proactive support offerings  Build/consolidated/shut down global support centers to deliver consistent 24x7 support  Metrics and Process Orientation to drive day to day operations  Crafted innovative rewards, recognition and career growth opportunities to retain top talent  Knowledge of security domain and experience supporting SaaS products  Strong collaborative engagement with Engineering and Product Management teams to improve product quality and supportability  Close partnership with Sales to review top deals and renewals for the quarter Specialties Building High Performing and best in class (Service Capability and Performance certified) Global Customer Support Organizations. Turn around underperforming support teams. Successfully led large scale organizational change initiatives around CSAT and NPS improvements, Capacity Planning, Support Center audits and building Tier III skills in Support.