Susan Donnison's Linkedin Analytics

SKILLS ACQUIRED Website Builder: Design Skills: Creating visually appealing and user-friendly interfaces. Attention to Detail: Ensuring accuracy in website layout and functionality. Problem-Solving: Addressing technical issues and bugs. SEO Knowledge: Optimizing websites for search engine visibility. Time Management: Meeting project deadlines for website delivery. Client Collaboration: Understanding and incorporating client preferences. Remote Customer Service: Communication (Written and Verbal): Providing support through various channels. Empathy: Understanding and addressing customer concerns with empathy. Technical Proficiency: Familiarity with support tools and software. Patience: Dealing with diverse customer personalities and challenges. Problem Resolution: Effectively solving customer issues and inquiries. Time Management: Handling multiple customer queries efficiently. Adaptability: Adjusting to different customer needs and situations. Running Own Business with No Outsourcing: Entrepreneurial Skills: Initiating and managing a business independently. Financial Management: Budgeting, accounting, managing finances and bookkeeping. Decision-Making: Making crucial choices that impact the business. Problem-Solving: Addressing challenges that arise in day-to-day operations. Risk Management: Evaluating and mitigating potential risks to the business. Marketing: Promoting the business to attract customers. Cash Desk Manager at a Casino: Cash Handling: Managing large sums of money accurately and securely. Security Awareness: Implementing and overseeing measures to prevent fraud or theft. Attention to Detail: Ensuring accuracy in financial transactions and accounting. Customer Relations: Interacting with customers regarding payouts and transactions. Regulatory Compliance: Adhering to casino gaming regulations and financial laws. Surveillance Awareness: Recognizing and addressing suspicious activities. Team Leadership: Managing and coordinating the activities of the cash desk staff. Crisis Management: Responding effectively to unexpected situations or emergencies. Working in a Bank: Financial Literacy: Understanding financial products, services, and market trends. Regulatory Compliance: Adhering to and staying updated on banking regulations. Customer Service: Assisting customers with account inquiries and transactions. Cross-Selling: Promoting additional banking products to customers. Integrity: Handling confidential customer information with the utmost discretion. Team Collaboration: Working with colleagues from different departments.