Suzanne Kelchner's Linkedin Analytics

Are you missing value from a hidden asset? I help small- to medium-sized Saas companies transform their technical documentation to create value. I develop the strategic direction to match the company goals and product roadmaps. I believe that tech docs can drive sales as Marketing content. I focus on 3 key objectives: • I build collaborations that work between tech docs and the groups that feed the information, and the customer-facing groups that communicate similar messages. • I build teams that stick. I invest in the team members and help them grow. If individuals grow, the team becomes stronger. • I build processes that work. I look for ways to automate tasks and increase efficiencies. Contact me to see how I can help. Knowledge Management Content Strategy Product Documentation Technical Writing Change Management Taxonomy Release Notes UX Writing API Documentation Business Analysis Project and Program Management People Management Standardizing processes to create efficiencies Skills: Agile, SAFe, copy writing, editing, layout and design, training, plain English, Simplified Technical English, DITA, SDLC, defect descriptions, knowledge articles, Markup Software: Oxygen, XMetal, Tridion Docs (RWS), Madcap Flare, Adobe Creative Suite, Heretto, Git, Bitbucket, Videate.