Suzanne LaFlamme's Linkedin Analytics

Experienced Client Success Manager with over 15 years of customer service, sales, business development, and management experience. Possessing a proven track record of exceeding client expectations by creating and implementing innovative solutions to help businesses grow and thrive. Excellent communicator with an exceptional ability to build and foster relationships that result in greater collaboration and cooperation within teams. I am looking to share my experience and new challenges as a Client Success Manager/Customer Success Manager with a team-driven organization. • Improved customer satisfaction by 50% by conducting product training for 100+ clients virtually on how to correctly utilize marketing tools to improve their online presence. • Increased revenue by 25% in 3 months by assessing the customers' needs and providing marketing solutions to meet their goals. I take great pride in my work, have an elevated work ethic, and handle change well. I am always looking for ways to improve my knowledge and grow within any company. If you would like to discuss how my skills and background may be a great match for your team, I’d love to connect! SPECIALTIES: • Customer Account Management • Customer Service • Customer Retention • Onboarding Management • Relationship Building • Collaboration • Strategical Thinking • Analytical Skills • Technology • Proactive • Communication Skills • Customer Experience • SaaS • Enjoys working with others • Exceptional attention to detail