Svjetlana Ranek Franjul's Linkedin Analytics

Are you the owner or manager of the hospitality or retail facility? I was in your shoes, and I understand and know your challenges. They can be all or just some from the list: ➡️ The way your EMPLOYEES (or some of them) treat and COMMUNICATE with your guests/customers could improve. ➡️ Your team has difficulties HANDLING FEEDBACK from guests/customers, and a minor situation sometimes escalates into a big problem. ➡️ The TEAM is not working in HARMONY and has challenges in COMMUNICATION with each other. ➡️ HANDLING STRESS AND CONFLICT situations during the season is a challenge for the whole team. This is why you: ⚠️ Get NEGATIVE REVIEWS ⚠️ LOSE GUESTS/CUSTOMERS because of bad reviews and word of mouth ⚠️ Lose REVENUE because customers which you lost take their money to your competitors ⚠️ Lose your EMPLOYEES and have to replace them during the season What you wish to have is: ✅ Many RETURNING, HAPPY and LOYAL GUESTS. ✅ Increasing number of word-of-mouth RECOMMENDATIONS and FIVE STAR online reviews. ✅ Fantastic team with an excellent SERVICE MINDSET who will AMAZE your guests so that guests keep on coming back. I know you are saying: "Yes, that would be perfect!" But how do I achieve that?" I can assist you. I will be happy to: 🔸 Do CUSTOM-MADE training for your team 🔸 Have 1on1 consultations and mentoring And I do not just do a workshop and leave. We will stay in touch if FOLLOW-UPS are needed or if you have additional questions I can answer. Are you ready to have guests RAVING about your business? Feel free to send me a message in the inbox so we can discuss your challenges and find out if I can help. Or contact me via e-mail: svjetlana@servicemindset.hr Kind regards Svjetlana