TELUS Digital

Develop and communicate product vision and strategy grounded in data analysis, aligning with Telus Digital's goals.
Utilize data insights to prioritize features, manage backlogs, and make informed decisions on product enhancements, resulting in a 20% increase in self-serve adoption.
Leverage data to guide cross-functional teams, monitor performance, and identify areas for product improvement.
Work closely with marketing teams to utilize data insights and customer feedback in crafting effective business plans and marketing strategies.
Oversee testing, quality assurance, and compliance efforts, emphasizing data-driven metrics and security assessments.

Senior Product Owner

JW Marriott Parq Vancouver

Exceptional Guest Service:
        Provided a warm and personalized check-in experience, addressing guest needs and inquiries promptly.

Efficient Check-In/Out:
       Managed check-in and check-out procedures accurately and according to Marriott standards.

Concierge Assistance:
       Offered local recommendations and assisted with transportation arrangements to enhance the guest experience.

Effective Communication:
       Coordinated with hotel departments to fulfill guest requests and ensure a seamless stay.

Issue Resolution:
      Quickly resolved guest concerns, maintaining guest satisfaction and loyalty.

Guest Arrival Expert

Canucks Sports & Entertainment (CSE)

Customer Service Excellence: 
         Provided exceptional customer service by warmly greeting patrons, taking orders, and addressing inquiries with professionalism and courtesy.
         Ensured customer satisfaction and effectively resolved any issues or concerns to enhance the overall fan experience.

Cash Handling and Accuracy:
          Managed cash transactions with precision, operated cash registers or POS systems and maintained financial accuracy.
           Handled cash securely and efficiently, providing customers with accurate change.


Cleanliness and Sanitation:
          Maintained a hygienic work area, consistently following food safety protocols and keeping countertops and equipment clean.
          Ensured dishes, utensils, and food presentation areas were impeccably sanitized and organized.

Team Collaboration and Adaptability:
          Collaborated effectively with fellow quick service attendants and team members to provide efficient service during high-volume events.
          Demonstrated adaptability by working in various areas of the arena and accommodating flexible schedules, including evenings, weekends, and holidays.

Quick Service Attendant

SkyHive

Supervised a Solutions Team to scale and streamline the end-to-end sale to delivery process.
Designed technological solutions for the implementation of SkyHive's SaaS Enterprise re-skilling technology for fortune 500s and Global 2000s.
Coached operational improvements across functional teams such as UX, Engineering, Customer Success, and MachineLearning, to develop better user experiences.
Defined and measured KPI's/OKR for the Solutions team to align with business strategy and product roadmap using Weekdone.
Authored the discovery process template with different work culture customers across the geolocation to propose a detailed scope for subsequent implementation, to be passed on to the Technology team.
Incorporated Jira process for internal work assignments for Sales Demo and hand-off to other teams that improved the efficiency and delegation time by 20%.
Led brainstorming sessions for technical ambiguity and used the “five why's” technique to uncover the root of the problem.
Streamlined internal processes from Sales to Solutioning to Delivery that reduced the time for creating solutions by 10%.

Director, Solutions project management

Gathered in-depth understanding of business processes and documents to assist in solution architecture.
Assisted with the development and integration of new tools to comply with department requirements.
Researched and recommended technical solutions to improve system functionality and client satisfaction.
Interacted with globally distributed clients to analyze system requirements and recommend technology solutions to improve operations.
Collaborated with the Machine learning team on updating the skills dictionary required for our SaaS-based re-skilling technology.

Senior Technical Analyst

Cisco

Prepared and prioritized work roadmap and backlog to align with the vision, meeting market and customer demands promptly.
Created detailed product plans, requirements, specs, and user stories, ensuring clear communication with executive leadership, business, design, usability, and product development teams.
Conducted monthly customer engagement meetings to capture needs, coordinate product plans, reviews, and roadmap development. Presented product demos, incorporated early feedback, and shared business vision regularly.
Collaborated with various teams, including Product Owners, UX Teams, System Engineers, Program Managers, Developers, Testers, and Customers, to define features, generate wireframes, and technical user stories, enhancing product engagement and user experiences.
Ensured end-to-end product development experience, delivering business value to end-users, sales, and marketing, with a focus on conveying tactical objectives to the scrum team and making quick decisions to address system-level questions and defects.

Technical Product Owner

Increased idea implementation by 55% with a new Lean idea system.
Employed Kanban in the team to improve team velocity by 35%.
Engaged scrum teams to establish realistic and achievable delivery commitments and supported team members in meeting set goals through monitoring, review, and feedback.
Educated stakeholders on scrum processes, including product refinement and backlog management, resulting in clear system requirements and improved progress transparency.
Served and supported operational stakeholders and scrum team through ongoing strategic planning to improve productivity.
Established, encouraged, and facilitated team-level cadence and events with optimal sprint planning, stand-ups, and backlog refinement.
Maintained performance metrics and data that highlighted development progress, product quality, and output value to stakeholders during review meetings.

Scrum Master

Leading a team of 5 members, day-to-day activities include
- Keeping abreast of changes in the standards, technologies or methodologies
- Risk assessment and risk management, Train interns, Coach and mentor team members
- Review assignments for accuracy and quality
- Coordinate application of software releases and work with the Dev team to ensure quality and completeness of the features.
Perform Testing on different Sourcefire products such as NGFW, IPS/IDS and Snort, Malware detection, Cisco ASAs, URL Filtering etc.
Writing detailed Test Plans and Methodologies for different features within the product.
Writing Test Requirements to perform testing on different environments based on features.
Developed and maintained Perl scripts to automate different tasks such as running backup of testing tool every two weeks, monitoring logs on various devices and sending email to QA team if any failures.
Generate reports for management meetings to show quality progress.
Present Test Plans to managers and developers.
Automate features to be run with In-house Automation Framework

Team Lead/Software QA Engineer

Sourcefire

Perform Testing on different Sourcefire products such as NGFW, IPS/IDS and snort, Malware detection.
Writing detailed Test requirements, Test Plans and Methodologies for different features within the product.
Setup different environments with switches, FMCs and Sensors in the lab to perform testing.
Developed and maintained Perl scripts to automate different tasks such as running backup of testing tools every two weeks.
Developed and maintained Perl scripts to automate testing for faster and quicker execution.
Expertise in using Test Case Management tools such as HP Quality Center and Seapine Test Track.
Generate reports in Test Track Client and publish to a webserver using Pentaho.
Write SQL Queries to fetch data from Test Track Database to generate Customized Reports in Pentaho.
Review Test Plans with managers and developers.

Software Quality Assurance Engineer

Addteq

Performed software configuration/release management activities for three different Java applications.
• Developed and maintained Maven/Perl/Shell scripts for build and release tasks.
• Responsible for deploying the build to the Tomcat application server and automating the process using Shell Script.
• Maintained and executed build scripts using Maven by coordinating with development and QA teams.
• Converted old builds using Ant to Maven for doing Java build.
• Responsible for setting up the development environment in Vault e.g. creating repositories and sandboxes.
• Defined processes to build and deliver software baselines for internal as well as external customers.
• Coordinated with developers to outline build and deployment procedures and resolve software configuration
administration issues.
• Responsible to deploy Jenkins on tomcat.
• Monitoring Jobs in Jenkins and making necessary changes to build the code efficiently.
• Installing and configuring plugins in Jenkins.

Build And Release Engineer

DM SERVICES INC

Refactoring and developing payment processes, and messaging systems
• Expanding to refactoring and incremental overhaul of the codebase (mainly transitioning to a service-oriented
architecture) and well as filling a leadership role during a period of high turnover.
• Responsible to generate automatic reports using PHP, MySQL, and JavaScript.
• Cleaned up and rewrote front end HTML and CSS to meet validation requirements using Twig.
• Implemented Facebook API using PHP for External connection for login - Facebook Connect.
• Built and programmed intelligent features into the site aimed at maximizing the site's effectiveness, usefulness and
keeping abusive elements at bay by implementing CAPTCHA methods.
• Refactoring gallery, summary and account pages using PHP.
• Developed a clean, simple, easy to use UI utilizing PHP, JavaScript, CSS, XHTML, and creativity.
• Written JavaScript code for the client-side validation.
• Developed the Front end Web Application using PHP, HTML, and XHTML and performed validations using JavaScript.
• Identified and implemented missed SEO opportunities that increased site traffic exponentially.
• Performed extensive query optimization in PHP modules.
• Converted old PHP code to utilize Object Oriented programming concepts.
• Responsible to implement Phone Anonymizer and also site catalyst tool Omniture.

Web Developer

With more than 9+ years of experience in the software development industry, I have a proven passion for developing software and innovative solutions that combine cutting-edge technology with a deep understanding of customers’ needs.

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