Sydney McCarthy's Linkedin Analytics

As a Senior Customer Success Manager at Omnisend, I provide high-level consultation for the company's most valuable customers, helping them achieve their digital marketing goals and grow their online businesses. I successfully retain clients by proactively developing and implementing strategies to increase revenue and ROI through email, SMS, and web push campaigns. I collaborate with the sales, marketing, and product teams to provide feedback and insights from the customer's perspective and to identify and resolve any issues or challenges. I am passionate about delivering exceptional customer service and building long-term relationships, and I am always eager to learn new skills and technologies that can enhance my performance and value. I believe that I bring diverse perspectives and experiences to the team, as I have also worked in various roles in the non-profit, athletics, and hospitality sectors.