Calltastic

Client Success Executive

Silverlight Research Expert Network

Research Data Analyst

Uber

• Ensuring a smooth onboarding process for new franchises.
• Adding new physical locations to SalesForce.
• Creating Opportunities on Salesforce for new franchises.
• Getting the contract ready and signed in a timely manner.
• Managing and adding required documents of business to SalesForce and Vault. 
• Crosscheck Legal Entity for business and Ensure its KYC pass by adding required docs, e.g. (Proof of Address, Bank statement)
• Communicating with all new franchises to welcome them and guide them on How to get started.
• Making them trained and aware of all the key features.
• Maintaining assigned key accounts and providing ongoing client support.
• Handling client queries and finding solutions for complex problems.

Strategic/Enterprise Accounts Manager

• Managing the inbound queries of Restaurants & Stores professionally for the EMEA region including the United Kingdom, Ireland, Belgium, Sweden, and the Netherlands.
• Creating Salesforce cases for Changing Ownership of a business, Bank Account changes, Marketing related, Account related, and starting new application-related issues, etc.
• Managing SLA and resolving Restaurants' & Stores' complaints with empathy.
• Identifying and escalating issues to the relevant LOB
• Investigating and reporting issues via JIRA
• Scheduling a call back for PSD2, a legal entity, and documents-related issues.
• Document every action taken during the call as per the company's SOPs.
• Researching required information using available resources.
• Clarifying and resolving the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.
• Ensuring Customer Satisfaction and following up to ensure resolution.

Technical Support Specialist

Amazon

• Seller Center Management
• Product Hunting/Keyword Research
• Product Sourcing & Logistics
• Product Description and Listing
• A+ Content/Enhance Brand content
• PPC Campaign Launching and Ranking
• FBA Shipment Plan & Creation
• Listing Optimization
• Keyword Research & Ranking
• Overall Store Management
• Customer Support and Case Logging
• Inventory Management
• Account Health Management
• A to Z Amazon Account Services

Virtual Assistant

Belong

• Identifying and Generating new sales leads.
• Pitching products and/or services
• Persuade prospects to buy services by following the sales script to give service and product information and price quotations.
• Maintaining fruitful relationships with existing customers.
• Research organizations and individuals online to identify new leads and potential new markets.
• Researching the needs of other companies and learning who makes decisions.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Maintain up-to-date knowledge of industry developments and involvement in networks.
• Record statistics, user rates, and the performance levels of the center and prepare reports.

Business Development Executive

Motivated and results-driven professional. Dedicated to utilizing technology to achieve measurable business outcomes. My expertise lies in fostering enduring customer relationships, adeptly identifying and resolving technical challenges, and driving business expansion through proactive outreach and strategic relationship management. With strong communication, analytical, and multitasking skills,

Taplio

Syed Shahbaz Ali Shah's Linkedin Analytics

Syed Shahbaz Ali Shah

Want to drive more opportunities from LinkedIn?

Taplio

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Syed Shahbaz Ali Shah

Want to drive more opportunities from LinkedIn?

Syed Shahbaz Ali Shah's Linkedin Analytics