Learnovate Technologies Ltd

Corporate Account Executive

Geoid Technologies Ltd

Sales and Marketing Executive | Sales Administrator

Upwork

I can help you:
- Run your Customer Relations and engagement
- Manage the People and Community interested in your work
- Execute your Social Media plan
- Build positive relationships to help solidify your brand in customer's minds
- Provide Creative insights for your brand based on metrics and data
- Design how your customers experience you and how they move through the funnel
 
Bonus services:
Digital Marketing and Strategy
Writing & Communication 
Project Management
Virtual assistance
Admin work
Social media marketing

Freelance Virtual Assistant | Social Media Manager | Business/Customer Support Executive - UPWORK

KDP Coaching + Consulting

Responsibilities & Accomplishments
- Designed social media graphics, conducted content research, and scheduled posts.
- Supported lead generation campaigns and engaged with the audience.
- Assisted with various executive and administrative duties.

Key achievement: 
Increased impressions by 80% and website traffic through Pinterest SEO tactics and various
content strategies.

Business Support - KDP Coaching + Consulting

- Managed a customer database of over 100 contacts on the Kilimo mobile platform and maintained positive customer relationships in line with the company’s strategy and KPIs.
- Acted as the main contact person tasked with handling customer inquiries and outreach to better understand our clients’ needs to improve service delivery by 60%.
- Developed a great understanding of our services in order to efficiently cross sell and upsell to clients and prospects to increase lead conversion and improve customer retention. 
- Launched and managed digital campaigns on WhatsApp while managing 2 client updates’ group.
- Responsible for adding new contacts in our database and managing existing ones and updating client information on a need basis.
- Onboarded 8 marketing agents in order to improve their client marketing and management capacities.
- Reported critical insights to management on client needs and customer trends to shape the business strategy.
- Participated in weekly partnership meetings aimed at increasing our product offerings to clients.
- Carried out admin duties to ensure the marketing and customer relations run smoothly.

Customer Relationship Officer - Fairways Green Markets, Inc

alx_africa 

Responsibilities & Accomplishments
- Responded to student emails, helped qualified leads resolve issues, moderated social media, and troubleshoot customer issues in a timely manner as part of a team of 3 support agents.
- Identified customer problems that needed to be escalated for quick resolution, applied agile
frameworks to solve unexpected customer issues, documented scripts on FAQs and their answers to resolve tickets faster and created resources on the company website to support new leads.

Key Achievement: 
- Collaborated to close over 20,000 tickets successfully on Zendesk CRM, collected over
1000 user sentiments, contributed to a 98% customer satisfaction score and significantly reduced the overall customer response time in the first quarter of 2021.

Inbound Customer Support 

Syzo International Limited

Responsibilities & Accomplishments
- Maintained positive relationships with 150+ clients in our database by resolving customer issues
quickly.
- Created target prospect lists through market research, fulfilled customer orders, procured marketing
materials, facilitated LPOs, maintained customer records and issued invoices for over 80 new clients.
- Performed tele sales, cold calling and emailing which resulted in generating over 100 leads.
- Worked closely with the sales team and management to develop new strategies, track sales KPIs and
create new sales plans to attract new clients and close sales.
- Compiled reports to track sales against targets for 6 sales executives and facilitated monthly commission reports.

Key Achievements:
- Sold 1,150 kg of LPG in 2 months resulting from a 6-month sales cycle.
- Compiled and bid for 10 tenders to supply LPG to institutions, resulting in the acquisition of 2 bulk gas
clients.
- Collaborated with the finance team to track the debt accounts for 50+ clients which led to the recovery of over Ksh200,000 in arrears

Customer Relations and Sales Administrator 

Contract

Contract Roles

Educartis:

Achievements:
- Carried out 20 user interviews, performed online market research regularly and took part in weekly strategy meetings via Zoom as support in improving the Educartis Kenya website to better appeal to their Kenyan target market.

Marketing and Research Intern - Educartis

Ralph Owino Consulting:

Responsibilities:
- End-User testing on software to identify user problems and
bugs.
- Generating reports on software systems and processes and their errors.
- Generating Quality Assurance scripts for testing.
- Coordinating office and employee activities to ensure efficiency and compliance of
company policies.
- Maintaining office and employee wellbeing.
- Receiving and attending to walk-in clients and office queries.
- Supervision of administrative staff and following up on their performance.
- Keeping stock of office supplies and inventory and placing orders when necessary.
- Assisting in PR and marketing duties.

Achievements: 
- Tested the front-end customer journey of an existing website for 3 months which ensured that all bugs had been fixed before the site went live.
- Tested the inventory functions of a website which led to verifying that over 300 customer orders were free of errors.
- Created weekly shopping lists, managed inventory and purchased office items to meet employee needs which resulted in general well being of the workplace.

Quality Assurance Officer and Administrative Assistant - Ralph Owino Consulting

Wrens Agency

Responsibilities:
- Pushing in-store activations and sales for the Flirt Vodka Brand in selected establishments in 3 different territories. 
- Successfully created product awareness, generated customer buzz and sold up to 300 units of the product in 3 different locations.

Achievements:
- Created brand awareness by educating clients about the Flirt Vodka product at 3 different outlets in Nairobi.
- Did marketing activations which contributed to the sale of more than 300 bottles of the product in 1 month.
- Did product sampling to interested customers which helped increase daily sales at outlets to 10 bottles from 2 bottles.

Brand Ambassador - Wrens Agency

Ministry of Labour and Social Protection:

Responsibilities:
- Tasked with managing registrations for Inua Jamii beneficiaries, updating the beneficiary database with correct details and handling walk-in queries in regards to the program.

Achievements: 
- Collected, entered and analyzed data from more than 50 Inua Jamii beneficiaries that helped them access their funds.
- Helped more than 200 Self Help groups and Community Based Organizations in Kiambu Sub county to register and renew their certificates which enabled them to meet government compliance requirements.

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