Trevor Johnson's Linkedin Analytics

🌟 Customer Success Professional | SaaS Enthusiast | Global Communicator Results-oriented Customer Success Manager with over 5 years of experience in diverse industries including SaaS, IT, Communications, Property Management, and Retail. Proven track record of enhancing customer satisfaction and retention through strategic customer success strategies, tech stack optimizations, and project management. Skilled in relationship building, customer retention, cross-functional collaboration, and data-driven decision-making. Skills 💡 Customer relationship Management (CRM) Systems (Salesforce, Zendesk) | Customer Success Platforms (CSP) (Gainsight) | Communication (Zoom, WebEx, Teams, Slack) | Project Management (Trello, Asana, ClickUp) | Office Suites (Microsoft Office Suite, Google Suite, Adobe Suite) | Workflow Automation (DocuWare) | Conflict Resolution | Relationship Building | Customer Retention | Process Improvement | Change Management | Customer Experience Management | Data Analysis | Customer Feedback Analysis 🚀 Key Achievements: -Managed a $2.3 million ARR customer portfolio, driving upsells and reducing onboarding time. -Boosted DocuWare expansion sales by 20%, trained 40+ super-users and identified $150k in savings. -Achieved and maintained a 4.83 SuperHost rating by delivering exceptional customer service, proactive communication, and personalized guest experiences, ensuring high levels of satisfaction and repeat bookings -Supported internal IBM communications while compiling 15+ case studies for my agency -Resolved over 60 cases of mold and water damage in NYC low-income housing 🏢 Industries I've been a part of -Saas and tech -IT -Property Management -Communications and agencies -Local Government -Nonprofit -Retail -Education 📚Currently Learning -Salesforce -Gainsight -Sales -Continuing Customer Success training 🗺 Locations for my next opportunity -Remote -Hyrbid in the following states: .Washington .Oregon .California .Colorado .Minnesota .Illinois .Michigan .Maryland .Delaware .New York .New Jersey .Connecticut .Rhode Island .Massachusetts .Maine .Hawaii .Vermont .Nevada 🌎 Passionate Advocate: I care deeply about climate and sustainability, striving to make a positive impact through my work wherever possible. Hobbies 🥊: Muay thai Kickboxing Let’s connect! Feel free to reach out or follow my journey. 😊