T M Septiani's Linkedin Analytics

For more than 10 years, I have been dedicated to delivering excellent customer service and support in various industries, including e-commerce, financial technology, and government. As a Support Head at PT. E2Pay Global Utama, I was responsible for customer and business support in four different business areas, managing a team of over 20 staff and handling inquiries and requests from customers, merchants, and partners. I have developed and implemented effective support strategies that enhanced customer satisfaction, retention, and loyalty. I have also provided written standard operational procedures, working instructions, and report forms for customer service and customer due diligence. Additionally, I have trained and supervised customer service staff, ensuring they adhere to quality standards and best practices. My goal is to leverage my customer support skills and experience to contribute to the success of a dynamic and customer-oriented organization.