Tal Nagar's Linkedin Analytics

"We spend so much money trying to reduce churn rate and yet, nothing changes!" says a very frustrated CEO. Sounds familiar?  Well, that's where I come in with Customer Success and a customer-oriented approach. I've always had a natural curiosity for psychology and emotional intelligence, so it's no surprise that I have a Bachelor's degree in Social Work and a Master's degree in Conflict Resolution and Negotiations. Nowadays, I get to do what I love the most - building and scaling Customer Success teams that put customers at the heart of their strategies while maintaining a long-term perspective of driving customer value and generating revenue. Building relationships comes naturally to me, as an outgoing people person. However, my personal and professional experiences have taught me that in order to increase customer retention and satisfaction, you also need to listen to the things customers don't say. To accomplish this, I collect and analyze data to quickly discover customers' pain points and identify strategic solutions. I am passionate about the intersection of business, emotional intelligence, and psychology so please feel free to message me if you ever want to talk about these topics.  Competencies: Empathy, Pro-activity, Flexibility, Interpersonal Communication, Team Orientation, and Discretion.