Performance iN Lighting USA

• Successfully drive referrals and strategic plans to ensure product participation for contracts and facility market share.
• Assess and evaluate the business' success consistent with its strategic goals by practicing good judgment and in-depth business industry acumen; utilized problem-solving skills to correct any issues. 
• Offer hands-on leadership to supervise training and developing leaders, sales, and service coaching to improve customer satisfaction and maximize financial goals.
• Leverage strategic thinking abilities and project management experience to actively participate in the company's sales innovations, business development, and profitability.

Key Achievements:
• Utilized acumen in contributing a significant role in the month-over-month sales growth in excess of $50K and administrating quotes.
• Facilitated SAP Business One training, which increased productivity.

Inside Sales Specialist

L&S Light

• Galvanized customer relationships while soliciting referrals to increase business opportunities. 
• Proactively partnered with colleagues to negotiate and close sales, ensuring mutually beneficial customer offerings. 
• Extended support in the training and new hire acclimation to magnify company vision and optimize processes.  
• Heightened client awareness and enhanced credibility through open consultations and frequent communications. 
• Evaluated sales KPIs, distinguished opportunities for improvement, and address deficiencies to maximize profitability.

Key Achievement:
• Expanded the company's new clientele by 20% ($2.1M) over a year and managed revenue records.

Inside Sales Manager

Northside Hospital

• Recognized by the organization for the outstanding contribution to streamlining the medical insurance processes
• Collaborated with managed care companies in obtaining authorization and verification of eligibility and coverage.
• Entered the client's demographics, insurance, and billing information into the database adhering to established procedures.
• Constantly updated the insurance information and the patient demographics of patients into the company system.
• Possessed strong communication skills in establishing relationships with the physician team and insurance companies to decipher authorization and referral requirements and complete the insurance verification process.

Key Achievement:
• Achieved and maintained a 100% patient insurance verification rate monthly by monitoring trends, reporting grievances, and offering action for solutions to various difficulties.
• Trained new and transitioned employees on policies and procedures, ensuring employees performed to the highest standards.

Insurance Specialist

Acuity Brands

• Streamlined communication with the management team and customers, exhibiting impeccable phone etiquette in processing returns or credits daily while cascading viable solutions to ensure exceptional customer service delivery.
• Identified room for improvements and facilitated meetings to ensure efficiency and compliance with established key performance indicators. 
• Secured the highest standards of customer support and satisfaction by conducting troubleshooting and diagnosis for indoor and outdoor luminaries reinforcing business objectives and growth. 
• Coached and mentored a team of support consultants to problem-solve escalated customer issues, reducing the risk of customer complaints to regulatory agencies. 
• Optimized competitive advantage and customer retention with prompt and efficient follow-through on all critical inter-departmental escalations while maintaining compliance with standard operating procedures.

Key Achievements:
• Lowered customer phone hold time by an average of 3 minutes and overall email and chat response time by 10 minutes within the first 90 days. 
• Supported the sales team, resulting in a 27% increase in sales in one year, exceeding the sales quota.

Senior Technical Support Specialist/ Team Lead

Chemtura Corporation/ Biolab Inc

• Supported and communicated with internal and external customers, while providing assistance with order placement.
• Provided all aspects of account management, which included follow-up, tracking and resolution.
• Participated in the onboarding process by ensuring Company and tax documents were completed correctly.
• Assisted carriers with requests regarding logistics and tracking order shipments by utilizing the internet and communicating with warehouse personnel.
•  Ensured customers received proper credit by notating damaged, defective, or customer-returned products.

Key Achievements: 
• Provided  troubleshooting assistance and provided instruction on product use to improve overall quality and customer satisfaction.  
• Ensured all forms of customer correspondence are resolved in a manner appropriate for the customer

Customer Care Representative/ Administrative Assistant

Avaya

• Supported both internal and external customers by resolving billing issues, entered service/equipment orders, and served as the main point of contact for escalation resolution.
• Successfully managed over 100 high-tier business accounts receivables portfolios and interfaced directly with customers to arrange for the collection of outstanding debts.
• Created maintenance service agreements tailored to fit the needs of the company and the client.
• Served as a customer care lead and trained associates on various processes.
- Served as a collections rep for past due accounts, reducing outstanding balances by approximately $35-$50K month over month.

Key Acheivements: 
• Managed several special projects and maintained portfolios, reducing unidentified credits by over $1 million.
• Named as the Subject Matter Expert for the transition from Expanets, LLC to Avaya, Inc.

Customer Care Specialist/ Account Manager

Prudential Healthcare

• Analyzed and managed healthcare claims by complying to company standards best practices
• Negotiated settlement of claims up to designated authority level and made claims payments
• Calculated and paid benefits due, approved claim payments and settled claims within the designated authority level.

Key Achievements: 
• Reported claims to the excess carrier and responded to requests of directions in a professional and timely manner.
• Frequently communicated with all appropriate parties involved with the claim until a resolution was found.

Senior Claims Specialist

High Impact and Results Driven Inside Sales Specialist, DEI Advocate, Aspiring HR professional transitioning into Hiring, Recruitment, and DEIB

Motivated, passionate, and results-oriented leader with remarkable customer service and inside sales experience.

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