Tillman FiberCo

Director Program Management Office

The Kraft Heinz Company

Established agile portfolio management practices for the newly created Digital Revolution organization, delivering $200M in value in 2022.

Director of Agile Portfolio

SWIFT

Oversaw new function, including Agile coaches, DevOps accelerators and key strategic functions (e.g. communications, skill building, reporting) to enable company-wide agile transformation. Partnered with HQ-based transformation lead to guide company through 1K+ person move to full Biz / Dev / Ops structures and processes.

HIGHLIGHTED ACCOMPLISHMENTS

•	Grew Agile coach team from < 10 to 80+ in 18 months while ensuring quality via frequent structured feedback and prompt actions, increasing employee engagement scores by 23% in 1 year, exceeding company average and “high tech” industry norm.

•	Implemented standard metrics, ensuring transformation delivered intended outcomes, including new measures of Agile Maturity, Employee Net Promoter Scores, Cycle Time, and DevOps maturity.

•	Created Dev Sec Ops Academy to rapidly and significantly grow hard-to-find skills,  designing and implementing 12-month intensive program for select existing employees with small team, combining industry courses, internal workshops, and hands-on implementation projects.

Head of Agile COE

Formed and led ~500 IT professionals providing shared services to IT software development organizations.  Included project, program, vendor, governance, and application management, platform solutions, network solutions, PMO, and IT strategy functions. Annual budget responsibility of ~300M EUR. 

•	Defined new work methods, driving cultural change throughout 1K+ person IT organization.

•	Created Leadership Group Coaching program with external partner, shifting from command and control culture to servant leadership with phenomenal feedback from participants and senior management.

Director of IT - Transversal Functions

Analyzed gaps and defined implementation plan following significant security event. Focused on internal elements, including culture, identity management, security operations and cyber preparedness while liaising with colleagues focused on customer security to ensure completeness and alignment. Overseen by CEO and accountable to board.

•	Experienced no significant security incidents since program’s hand over to business-as-usual. 

•	Created US Women in Cyber program, redirecting careers of 6 exceptionally capable, motivated staff to cyber security, bolstering internal pipeline of talent.   Combined academic curriculum, industry certifications, internal job rotations and mentorship, culminating in permanent Security roles.

Security Program Director

Created and lead new organization to centralize functions previously distributed across software development organizations. 

•	Standardized and simplified project management and IT governance practices using shared tooling (CA PPM), increasing project manager efficiency and effectiveness.

•	Defined and resourced new program management team, professionalizing previously ad-hoc function, bringing improved predictability of delivery and budget.

•	Co-founded Balance@SWIFT with goal of creating more diverse and inclusive workplace.

Head of IT Project Program & Portfolio Management

Built and spearheaded global HR business partner team for IT, Operations, and Americas Sales region focused on bringing greater alignment between critical delivery  functions and key HR processes

•	Transformed Human Resources by reengineered processes and tools still in use today, including Performance Management and Management Principles.

•	Led full renovation of Virginia office, modernizing environment, supporting collaborative working, and increasing occupancy, including design, budget, and selection of project team.

Senior HR Partner - ITOPS & Americas

Served as 1 of 3 architects of company-wide Lean transformation overseeing overall program design and execution, initially with support of external consultants

•	Implemented more efficient operating model, focused on customer centricity and laying foundation for significant cultural change while maintaining operational excellence, gaining 20 - 30% in productivity.

LEAN Architect

Leadership of an international team of ~90 testing professionals who certified software releases for internal and external use.

Manager - Product Assurance & Certification

Leadership of an international team responsible for tracking & governance of annual project portfolio of over 200 projects and annual budget for organizations  >1000 people and ~400 MEUR.  Completed a 5 year over-seas assignment based in Belgium

Manager Programme Management Office

Ameritech

IT/Business relationship and issue management for Business Communications Services across SBC (Ameritech, Southwestern Bell, Pacific Bell), including program and financial management of IT portfolio of ~60 MUSD annually

•  Took over leadership of project that had stalled short of deployment.  Developed cost/benefit analysis showing internal customers how successful deployment would net > 4 MUSD of annual benefits.  Received approval & delivered solution to ~1000 users in three locations.

•   IT Project Manager of initiative which consolidated 11 call-centers into two new centers.  Project included infrastructure, telephony and software development activities, with budget >18 MUSD and multi-million annual savings.

Solutions Consultant


Passionate, global, cross-functional problem solver with broad  experience in portfolio management, agile software development, HR, and finance.  

Known for leading large-scale transformational change, creating collaborative, high-performing teams, bringing clarity from ambiguity, operating from enterprise perspective, learning quickly, and getting things done. 

Exceptional interpersonal skills including fostering an agile mindset, building relationships and gaining confidence of senior-level executives.

AREAS OF EXPERTISE
------------------------
Leading Strategic Change | Program / Portfolio Management | Budget/Cost Management |  Planning & Execution | Continuous Improvement | Metrics / Scorecards | Software Development Life Cycle | Talent Development | Agile

Contact me at tamimoore09@gmail.com

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