Wells Fargo

Banker Connection 

Charter

Customer Care Representative

Teleperformance, USA

Responsible for all Customer Inquiries
Coach and Development a Team of 50-75 Agents 
Provide Excellent Customer Service
Troubleshoot Equipment and System Problems
Provide Support to Operations When Needed
Investigated and Resolved Issues with Payments and Personal Accounts
Assisted Customers with the Correct Price Plan for all Services 
Work with Confidential Customer Information 
Problem Solve to Help Customers Resolve Issues on First Call 
Enter Data from Customer into Various Software Programs 
Communicate with upset Customers to Resolve their Inquiries 
Thrive as a Team Player

Customer Care Support Supervisor

•          Responsible for all Customer Inquiries

•          Provide Excellent Customer Service

•          Troubleshoot Equipment and System Problems

•          Exercise Retention Efforts When Appropriate 

•          Identify Customer Who are Comparison Shopping and Inquiring About Contract Terms

•          Assisted the Customer with the Correct Price Plan 

•          Work with Confidential Customer Information 

•          Problem Solve to Help Customers Resolve Issues on First Call 

•          Enter Data from Customer into Various Software Programs

Tier 2 Agent

Versatile individual with experience collecting, transforming, and organizing data for analysis to help make informed decisions. Excellent understanding and proficiency of platforms for effective data analyses, including SQL, spreadsheets, and Tableau. Strong communication, organizational, and analytical skills. Recently completed the Google Data Analytics Certificate--a rigorous, hands-on program that covers the entire scope of the data analytics process.

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Tanasha Bryant

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Tanasha Bryant

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