Retraités

Retraitée

CSC Switzerland GmbH

• Service Delivery Coordination: Single Point of Contact for Field Services Switzerland covering around 15 multi-national clients as well as local accounts, which means an average of 600 tickets a month.

• Workflow Management: Ensured that ticket handling processes & procedures were followed by a team of around 50 engineers, and that tickets were updated on a regular basis with clear comments, the right status and incidents handled within SLA (Service Level Agreements) and according to the account contract(s), SLA and contractual ticket categorization varied from account to account.

• 5 languages spoken fluently: English, French, German, Spanish & Dutch.

IT Service Delivery Coordinator & Workflow Manager

DuPont de Nemours

Service Desk agent

Help Desk support

Bull

• Providing 1st level support for approximately 250 users

Helpdesk Support

JTI (formerly R.J. Reynolds Tobacco International)

• Help-Desk 1st level support for 400 users

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