Working with businesses and organizations to set-up, improve on and implement the best standard operating procedures, saas, crm and communication tools, reporting and analytics dashboards, business best practices, tips and tricks and team training. I help companies/organizations ensure smooth operations allowing them to scale up quickly with the most effective processes and tools in place.

Business Consulting

Bald. Agency

Managing all internal operations of the agency, operational and business strategy, setting up internal structures and workflows, configuration and implementation of Saas tools and process flows, HR including recruiting and managing the onboarding for a remote team, financial management and oversight, account management and project management.

Chief Operations Officer

Working with the CEO to set up the agency with the correct processes, structure and tools, the implementation and configuration of such tools and workflows, and managing client projects. This role included: Operations, Project Management, Strategic Planning, Process flows and Implementation, Budgeting, Accounts Receivables and HR.

Director of Operations

The Shabbat Project

The Shabbat Project is a global grassroots organisation active in over 1,416 cities, 97 countries worldwide. 
I set up, directed and managed the organization in Israel and ran the global operations, creating and managing a call centre and heading up a team of relationship managers who liaise with our partners all over the world in over 10 languages and at various time zones (www.theshabbatproject.org).   
This role included the following:
 - Project Management
 - Team Recruitment and Training
 - Process and System Development and Automation
 - CRM platform administration, management and integrations including Salesforce and Autopilot. 
 - Project management and technology tools administration and management including; Monday, Slack, Typeform, Leadpages and more. 
 - Global Budget Management
 - Client Relations
 - Strategic direction
 - Donor retention
 - Performance Management with KPI's
 - Supplier Management (Creative team, PR, Advertising, Digital Media)

CAP Security

I returned to CAP Security to help set up the business operations for big expansion. This started off as a 6 month project and grew to full time for over 3 years. During this period we upscaled the staff, implemented the correct business procedures, tools and systems for effective growth and expanded to over 40 suburbs across Northern Johannesburg. My role included the following:
 - The daily management, strategy and development of the business
 - Business development including: pitch decks; sales team management; presentation to new areas
 - Project management
 - Marketing
 - Communications
 - Training
 - System and process scope, development and implementation
 - Budget Management (of the entire business as well as each area of expansion)
 - Client Relations / Customer Success Management

SSD Consulting

Skills Development and Consulting especially focused on rural and under-priviliged areas in South Africa. 
 - Leadership
 - Public Speaking
 - Management
 - Systems
 - Procedures
 - Performance Management

Founder and CEO

Education is our Future - Imfundu Likusasalethu

Facilitator of literacy and numeracy in schools.

Project Manager

I was promoted to head up the emergency control centre which ran 24/7 to combat crime in the greater Johannesburg area of South Africa. This included managing all day to day operations and administration including: 
 - Developing Standard Operating Emergency Procedures (SOP's) and manuals
 - Implementation and training of emergency procedures
 - Training of employees (introductory training and cyclical  
   sessions)
 - Recruitment of staff
 - System management
 - System implementation
 - System and technical troubleshooting
 - Budget Management
 - Staff welfare
 - Reporting and analysis

Executive Director and Head of Department - Live Control Centre

Working as a control room operator fielding incoming emergency calls and deploying and managing security teams on the ground.

Control Room Operator

I navigate the complexities of the business cosmos with strategic finesse and hands-on expertise. Picture a dynamic problem solver weaving success threads in B2B, B2C, and for-impact sectors, turning intricate challenges into seamless symphonies of workflow design, intelligent automations, and global team collaboration. My mission: to simplify the corporate saga, infuse a bit of fun, and create positive impacts in every chapter. And I love AI and discovering new technologies too!

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