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Head of Account Management - Smiles

Managing Key Accounts for Smiles by Etisalat | EatEasily

Key Account Manager For Etisalat Smiles

Empay

•	Constructing and Leading a competitive core direct sales team specifically for the F&B vertical, responsible for contracts and business acquisition/partnerships on a monthly, quarterly basis.
•	Mapping and executing various organized sales, on-boarding and reporting processes with tactical planning and process-oriented approach for maximum efficiency, outreach and closures.
•	Managing and Formulating a communicative, competitive and passionate performance evaluation structure to facilitate long term planning and fair standardizations in hand with policy developments.
•	Conducting Training/Support/feedback sessions with Acquisition and Account management teams to optimize lead generation, pitches, closures, negotiations, understanding market developments and trends.
•	Responsible for creation and execution of marketing strategies and campaigns based on sales yields, trend and data analysis including Order, Revenue, Traffic share.
•	Working closely with Government authorities and its Data to analyze the current F&B economy and aggregator businesses of the UAE to create and suggest the best sustainable atmosphere for the SME’s.
•	Forecasting and reporting business growth and strategy by sales, data, competitive and financial analysis to the management for evaluation and execution of changes to harness maximum impact and returns.
•	Working closely with the product and marketing teams to capitalize on data and introduce constant productive changes.

Acquisition Team Lead Empay F&B

Talabat

•	Acquisition of F&B businesses Across all Local, Regional and Global tiers to partner, support and list on the platform with minimum 25 contract executions on a monthly basis.
•	Achieved a portfolio of 1400 plus acquired/partnered brands and managed a portfolio of 200 plus brands by relationship management, problem solving, planning and strategizing business growth and cultivating marketing and growth strategy.
•	Establishing strategic partnerships and consultation upon brand management with the use of BI and marketing tools/software’s supporting data analysis, trend analysis and business growth analysis.
•	Negotiating on commercials, variable/definite charges and supporting budgets by industry calculations, commercial acumen, communication skills. 
•	Consistent Competitive market research and analysis to plan and strategize target market collaborations and partnerships and execute special projects.
•	Creative problem solving for operational issues by critical thinking and coordinating within internal departments.
•	Managing, strategizing and executing merchant & end user centric campaigns and activations online and offline
•	Up sell payable marketing kits and options with hard GMV and order share targets.
•	Responsible for consistent business growth and brand recognition ensuring continued revenue streams and commercial viability.
•	Working closely with the Business Development & Strategy department to explore and educate the partners on the ever-changing trends and opportunities of Cloud, Dark kitchens, Dark stores and Non-food Verticals.

Acquisition Consultant at Talabat

Masafi LLC

•	Acquisition and account management of new/existing businesses with direct sales and contracts.
•	Trend analysis, Market positioning, competitive analysis and product placement for more than 104 SKU’s in the UAE FMCG space with managed accounts.
•	Research, Lead Generation, cold calling and walk-ins across the prospect HORECA to identify potential customers.
•	Price Negotiations, order generation and repeat business across the HORECA sphere.
•	Coordinating within the supply chain between inventory, pre-seller and delivery services to the vendor.
•	Responsible for strategic marketing promotions, positioning and campaigns for maximum visibility and sales.
•	Achieving monthly GMV and product sales target leading to more than 150 new partners and 210,000 AED in Q1,

Business Development Representative

Al Ghurair International Exchange

•	Execute multiple local, international and corporate financial services and transactions.
•	Provide customer support to an average 100 multilingual clients for their financial remittances and forex trade.
•	Manage corporate portfolios with Wages protection system (WPS) and generate reports for data analysis and customer retention.
•	Achieve monthly and weekly targets by calculating and reporting daily profit and loss with risk and revenue management.
•	Perform Due diligence and enforce State compliance practices for maximum financial security and risk management.
•	Assist branch operations with supervision of 7 customer service associates and achieve revenue and service targets.
•	Assist Branch Head and manage Wholesale Forex Trade & Exchange, data entry and cost/benefit analysis for up to 50 different currencies valued at AED 300,000 daily.

Customer Associate, Assistant  Wholesale Foreign Currency Dealer

Emblem Security & Detectives Pvt. Ltd

•	Acquiring new Corporate, Residential and Commercial clients to provide Security Services.
•	Organizing and Managing Corporate, Political, Entertainment and special events.
•	Analyzing performance and creating performance standards with planning and operation optimization.
•	Managing a team of 25 trained and certified security personnel by scheduling, assessment, regulatory reporting etc.
•	Crisis communication and crisis management to maintain benchmark services.
•	Creating and maintaining corporate identity with State and Local authorities by written and verbal communications

Client Relation Officer

A visionary, process-oriented individual with 7+ years of Acquisition and Account Management Experience in the online b2b/b2c Ecomm, Foodtech, Fintech and Retail/Fmcg space. 
Evolving rather experienced with the knowledge of both cosumer market and online solutions/apps/services.
A Sales achiever with an inclination towards business strategy, marketing & brand strategy, relationship management and data optimization

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