Acuity Pricing (formerly Brand View)

Account Director

Edge by Ascential 

Senior Account Manager

Brand View

Account Manager

SymphonyIRI Group

Service Manager

SymphonyIRI

IRI specialise in providing insight which ignites extraordinary growth for our CPG, retail and healthcare clients.
Started by managing a small team on a single project which has now expanded to a team of 7 Executives across 4 global accounts.
Have regular meetings with my teams to help them achieve their goals and enhance their skills.
Complete their bi-annual appraisals based on the objectives set during our catch up meetings.
Work closely with Project Managers to ensure project deadlines are being met.
Successfully implemented a new data integration project in parallel to my responsibilities which allowed me to work closely with the European Technology Director.
Successfully completed the 5 day High Performance Management Programme (HPMP) which covered performance management, appraisal, training needs analysis, people styles, motivation, managing change, coaching, counselling, managing expectations, discipline & dismissal, recruitment & selection, role of the leader, effective leadership, strategic business planning, team roles, team working and delegation.
Compile and present the quarterly review presentations to clients.
Lead regular update calls with clients and have an excellent relationship with them.
Lead interviews when recruiting new Executives.
Conduct new starter training using my own PowerPoint presentations and assessment documents.
Am the “go to” person within the team and help them investigate/resolve queries.
My hard work has been recognised by the EU Technology Director who awarded me a merit and pay bonus, and by the UK Technology Director who has nominated me several times for the “Make it Happen” award.

Worked on the Mars account which consisted of Chocolate, Pet Food and Human Foods databases.
Successfully set up these databases within SLA whilst working within a small team.
Took methodical approach to data QC and created my own QC templates which were used by the other team members.
Found efficiencies and improved processes, and was made responsible for updating process documentation.
Was given an “employee of the month” award for going above the call of duty to help complete these projects on time.
Promoted to team supervisor when the projects moved to monthly deliveries.

Database Executive

MITIE Transport Services

MITIE provides a full range of site management services for many of the UK's largest public and private buildings/sites.
Conducted the recruitment and referencing of new staff for cleaning and PRM contracts at Heathrow Terminals 1, 2, 4 and 5.
Improving processes to ensure relevant new starter information was captured and staff had uniform and training booked before start date.
Worked with the external referencing company to get all of our staff airside passes within agreed deadlines. By devising new processes and a tracking database productivity was increased by 20-fold.
Promoted to team leader of the new onsite reference team who were employed to support me.

H.R. Administrator

Concorde Logistics

Concorde provides its customers with a wide range of I.T. and logistics solutions.
Reported directly to the Project Manager supporting on the Home Computer Initiative (HCI) accounts and very quickly became responsible for two of the accounts.
Became heavily involved with SLA and performance reports which were sent to the board of directors each month.
After the first year I moved onto a much larger asset recovery project where I was responsible for coordinating the project from cradle to grave.
Prepared quotes based on end user requirements and coordinated all the logistical and tactical elements of the project.
Performed functional testing and created procedures when a new system was put in place.
Reported directly back to developers regarding any errors and performed regression testing.
To ensure we met our SLAs, I created a milestone report for all relevant departments and produced processing and value reports which were sent back to our Client.

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