Marriott International

Executive Sales Manager

Vinayaka Hospitality

Assistant Director of Sales Hilton Rosemont/Chicago O'Hare

Group Sales Manager

Strategically re-booked past clients, at a higher ADR, than last year, and sold to new all-market business with 20+ room nights on peak, with or without meetings, with a primary focus on the Catering needs of the hotel, during the week & guestroom blocks on the weekend.

Senior Sales Manager, Marriott Suites O'Hare

TPG Hotels and Resorts

Retained existing and captured new Association and SMERF group business for 26+ room nights on peak & meetings, with a primary focus on need dates/days.

Group Sales Manager, Chicago Renaissance Suites O'Hare

The Dow Hotel Company

Developed the sports, military, education, religious, tour and fraternal markets to ensure the profitability of both hotels during low demand dates. 
•	A sole focus on building the SMERF segment for both hotels
•	Prepare and execute annual individual monthly action plan 
•	Meet monthly, quarterly and yearly solicitation and revenue goals
•	Continued analyzation of historical and current data to determine rates and availability

SMERF Sales Manager, Doubletree & Embassy Suites Complex, O'Hare

Waterton

Expertly managed hotel and conference sales focusing on association, medical and government clients.  Strategically source business that meet the hotel’s future occupancy, ADR and RevPAR business plan. Attend and present at networking and tradeshow events.

Senior Sales Manager at Doubletree by Hilton Chicago North Shore-Skokie

SMASHotels

Oversaw and directed the operations of the 117-room hotel including Sales, Catering, (Housekeeping, Engineering, Front Desk, Breakfast and Sales). Managed monthly budgets, accounts receivables and accounts payables.

General Manager

Assisted in the management of hotel operations including managing budgets, policies and standards, and employee performance for the 184 rooms and suites hotel located in the heart of downtown Chicago Magnificent Mile.  Trained and mentored staff in hotel operations.

•	Developed and transformed the hotel culture to a “Healthy Culture” by teaching healthy conflict resolution, daily meetings and working together as an entire hotel team. By the end of my year there, every forty-nine employees knew each other’s name, were able to resolve conflict and helped team members with duties that weren’t their own. Thus, increasing the bi-annual Employee Satisfaction Survey results
•	Successfully managed and motivated staff during an extensive hotel renovation while maintaining high level service to the hotel guests.
•	Collaborated with General Manager and Department Heads to achieve and exceed all Fairfield Brand standards, local, and state safety regulations.

Assistant General Manager

Hilton Garden Inn

Strategically planned sales and marketing initiatives to increase new business and expand current business.  Established a large network of clients and community partners.
•	Provided high-touch service and support to ensure successful client events including negotiating contracts, meticulous event planning, and accurate invoicing. 
•	Championed social media marketing by managing hotel Instagram, Facebook, and Twitter accounts.
•	Effectively utilized Newmarket/Meeting Broker, OnQ Solicitation Management and Helms Briscoe to successfully bid and win request for proposals.

Corporate Meetings and Group Sales Manager

White Lodging Services

HOTEL OPENING
•Ordered brand specific in-room collateral, amenities, supplies, uniforms and housekeeping items
•Directly Led and Managed the Housekeeping Department-Scheduling, Inspections and Training
•Set-Up Hilton’s PMS training room and conducted all Hilton Garden Inn brand training
•Final pre-opening Q/A Inspection with Hilton Garden Inn, prior to opening-Outstanding score!
•Opening Job Fair, interviewing, hiring, orientation and Human Resources paperwork

•Developed proven guest service practices that would ensure a high level of customer satisfaction
•Led and managed a department of 25+ Front Office team members, including Front Desk Manager and Supervisors
•Prepared and conducting daily, monthly, and quarterly training/meetings
•Sourced, hired, and coached positive guest service agents, supervisors and shuttle drivers-reduced turnover

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