ARAG SE - Branch Belgium

Transformation Manager AI

MOSAIC Office SRL

Senior Project & Process Manager, Expert in Change Management, with a strong hands-on experience in Systems implementation, Process optimisation, End to end project managt, Tailor-made training and ‘cristal clear’ Communication.

Services provided from Budget, Tasks & Planning monitoring to follow up of Project deliveries; assessment of processes and tasks in place, to Business recommendations for processes reshuffling, reviewed Teams interactions, tailor-made trainings, and potential costs savings. Human aspects and Change Management fully part of the whole diagnosis and services provided.

KEY Expertise : 
	Strong analytical skills combined with business acumen and smooth communication skills.
	Efficient Project Management and monitoring from A to Z. (a balance of Lean & Agile methods)
	Demonstrated ability to navigate in complex environments, to articulate business visions into realistic action plans
	Strong expertise in financial and costs monitoring - renogociation of contracts with third parties.
	Abilities in people coaching & training,
	Entrepreneurial and constructive team player,

Do not hesitate to take contact with me for your interim Missions !

INTERIM Transformation Manager (People - Process en Data expertise)

Lonza

Financial controlling of this production site in Belgium.

Site Controller

Athora Belgium

Merge of 2 Medical teams, Replacement of 80% rule calculator’s sheet 
Improvement of Incidents Management process (Jira)
Telephony system adaptation and routing improvements for new business acquired. (Five9)
IT Change : Process and Governance optimization for IT Management Team.

OPEX Business analyst

ARAG

In charge of a deep analysis of Business Processes in all teams of the company (Claims, Production, HR, IT, Sales, Finance,...) After inventory of People, Technology, and interactions of resources; providing recommendations in these 3 key domains.  Efficiency review of controls and performance of the process & operations, in view of  a sound Transformation within this Insurance Company.
Establishment of a concrete improvement Action Plan of quick wins and more longer term Projects to enhance.
Active partner for recommendations on Governance, Data Quality Assurance, efficient Controls implementation and proposals for more automation in reporting, data flows and an IT landscape in Transformation.

Senior Business process manager a.i

PwC Belgium

In charge of Projects enhanced for Digitalisation of services (Invoicing, Bank applications,..)

Business PM / Change manager

EUROCLEAR

Interim mission with Euroclear Finance Architecture, Support and Transformation team (Costing & Profitability, Corporate Procurement, CSDR regulation)
Project 1 : Business requirements for the adaptation of Corporate reporting tool  to CSD Regulation
-	Analysis of End Users needs in terms of financial reporting
-	Identification and validation of business solution(s) to meet and match end users requirements and CSDR requirements
-	Responsibility of writing detailed Business Requirements and documentation.
-	Facilitation of communication between business and implementers about solution during the project delivery phase
-	Definition of tests scope and scenarios + participation to the testing phase of the designed solution: 
-	Support end-users during the User Acceptance Test (UAT)
-	assurance of the right trade-off between quality, cost and timeliness
Project 2 : Replacement of Costing & Profitability calculator (Metify)
-	Participation to Suppliers demo
-	Challenge, description and validation of business solutions to meet end users requirements
-	Gap Analysis of impacts and risks of changes to existing processes/systems 
Project 3 : Supplier Risk Assessment Survey (SRA)  -  Procurement and Supply Chain
-	preparation and coordination of 2016 survey
-	responsible for the end to end delivery of Survey
-	PMO task : project memos, dashboards, workshops organisation and follow up, communication at recurrent status meeting
-	Delivery of scope on time, on budget, and with the expected quality
-	Responsible for driving all stakeholders up to a recurrent strong process and building a Policy for SRA

Senior Project Leader & Business Analyst

Generali

Objective of this mission is to conduct the 4 business lines of Generali to be Data Quality Solvency II compliant by the end of December 2015.  Life Retail and Life Corporate, Non-life & Investments Data bases, reporting processes need to be analysed, assessed and potentially improved to be in line with the requirements of Solvency II Regulation.
•	Structured a complete framework of Data Quality management, across the Insurance company in Belgium.
•	Managed delivery of the project: identifying project risks, planning, organizing and managing the deliverables across the whole project lifecycle
•	Mission is to structure, motivate and coordinate activities with internal experts (business, finance & risk) to actually build up the required documentation.
•	Installed a day-to-day awareness and ownership of key concepts of Solvency II Regulatory rules.
•	Identify and document processes for collection, transmission, processing and retention of data
•	Implement a recurrent Management report with objective metrics for completeness, accuracy and appropriateness of data
•	Perform periodic data quality assessments, and implement a process for identifying and resolving data deficiencies 
•	Assured also PMO usual mission: Steercos, templates, presentations, budget monitoring,..
•	Built a Risk and Control matrix for Data processing, from Mathematical reserving to modelisation of Data (End to End SCR calculation process)
•	Collected and document expert judgments occurring in the process.
•	Organized adhoc trainings (technical and soft skills) on various relevant topics.
•	Defined and organized formal approval of local Data Governance
•	Progressively transferred Project assignment and tasks to a continuous Data Management owned by employees and local management.

Data Quality Solvency II Project Manager

Mosaic Office

Project 1: Renovation of a 100m² apartment : electricity, bathroom and kitchen installation, windows, walls, floors, decoration

Project 2: building a 3rd floor annex on a Brussels town house 
take over and re-started the coordination of teams/workers in a conflictual situation with Owners and Architect.

Project 3: isolation of a top flat roof : supervision of building steps and quality of work delivered

Project 4: renovation/repair of a façade (bricks and beton) : supervision of building steps and quality of work delivered

•	I drive renovation/decoration projects : from planning all steps to delivery of finished works,     going through all quality controls,  coordination of all contractors, and within time defined.
•	Coordination of all teams on duty
•	Regular reports of activity and minutes of weekly meeting
•	Follow up of steps, monitoring of due time deliveries
•	Follow up of costs of project
•	Follow up and resolution of technical issues
•	Search for and negotiation of contracts with service suppliers involved.

Project Coordinator for real estate renovation

BNP Paribas Fortis

As Communication & Training Manager for the Finance Programs (OFS, PRIME & KAPLAN), I fully worked for accompaniment of Users in a major Change in the Architecture of tools,and for a large audience : Finance, Operations, Business Back offices & Steering Centers. 
- enrichment & translation of 15 modules of training
- building technical and pratical training sessions (hands on a computer)
- organisation and planning of training session for 400 Users
- recruitment of a transversal team of 15 trainers amongst the community of Users
- organisation of information session for Managers and Users impacted by the Tools changes
- promotion of transparent and recurrent info sessions to better enroll ownership of new environment and Tools.
- supervised the modification of access rights to each tool of the system, in function of tasks and controls involved for Users groups.

Project Manager responsible for Training & Commmunication of Finance Programs

Implementation of efficient flow of financial Data, in a Standardization purpose.  Coordination and  commitment of people to harmonized goals and best practices.

First assignment has been the implementation of MIS reporting tool for the Support functions of Fortis : Facilities, IT and Operations (TOPS group). Tool is now a day-to-day basics !

Then the arrival of BNPP drove me on "integration" projects : building a Financial Reporting tool dedicated Space for Belgian new entity of BNP Paribas : Matisse Gestion Espace Privatif and its new 2012 version. 

Participation also to Change Management steps and action for other Cross boarder's project, like PRIME.

Process & Project Manager

Supervision of the Central team of Performance Managers of the Retail Banking of Fortis (one of the 3 Businesses of Fortis)
Benelux network of retail activities + Turkey &amp; Poland.
Focus on best service to Customers around the world.
Goals are multiple : monthly review and validation of all business performances reportings , but also improvement of all kind of Business analyses allowing Management to quickly understand trend of businesses and to help in Business Decisions.

Head of Business Control

Working as freelance Interim Manager, I offer efficient polyvalent services to support Transformation and Processes Optimization, including supporting tools and DATA mastering; planning, organisation, coordination of projects from initiation phase to go live and aftercare, process optimization, tailor-made training, change management. Furthermore I am an expert in prompt analyses and Business recommendations.  Strong expertise in Costs optimisation and re-negociation of contracts with third parties.

I always promote ‘cristal clear’ Communication and my diplomatic and patient attitude allows me to be at ease with any level of execution and management of an organisation.  

Have a look at my CV and imagine these skills may be yours tomorrow !!!

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