NYC Citywide Administrative Services

Community Assistant

Configured, installed, and troubleshot Cisco VoIP Phones/Polycoms across 55 locations to ensure successful communication throughout the agency.

Served as an IT liaison, resolving user issues and providing mobile and desk support, including Microsoft Exchange issues, mobile data recovery, and password management.

Tested, configured, and troubleshot mobile devices (iPhone/iPad/Samsung/Blackberry) using AirWatch MDM Agent and Salesforce.

Troubleshot and resolved Help Desk, Networking, and Telecommunications tickets via BMC Remedy Action Request System ITSM.

Created and updated detailed network documentation for multiple sites, promoting transparency throughout the agency.

Conducted surveys of newly constructed office spaces to plan wiring and network hardware placement.

Conducted group and one-on-one training sessions to ensure employee efficiency and understanding of hardware and software.

Network Infrastructure and Telecommunications Technician

InnerPC: Manhattan IT Support & Manhattan IT Consulting Services

Conducted cloud migrations by transferring data, applications, and other business elements from onsite computers to the cloud.

Provided comprehensive technical support and troubleshooting services for clients' networks, mobile devices, and workstations both remotely and on-site.

Configured physical workstations and created detailed emulations on virtual desktop interfaces.

Planned, configured, and provided technical support for networks of small business offices.

Collaborated with vendors to enhance hardware and software proficiency, ensuring superior customer service.

Conducted group and individual client training sessions to promote productivity and understanding of applications.

Computer Technician

Nike

•	Conducted presentations for new hire trainings and educated new and veteran staff on updated policies and product knowledge as well as company software and hardware operations
•	Collaborated with team to derive visual and marketing plans, creating visual layouts and improved on marketing tactics 
•	Communicated with vendors and on/off hour teams to assure delivery of incoming and outgoing merchandise and technical equipment. 
•	Updated and adjusted product inventory databases and scheduled deployments
•	Updated databases to promote transparency and ease of location and replenishment of merchandise
•	Conducted product request, sales, returns and online purchases via, Phone,  Mobile POS devices, and Cash Registers
•	Assisted with security loss prevention by providing premium and proactive customer service

Technical Ambassador / Sales Associate

As a highly motivated IT professional with experience in both network and systems administration, I have honed my skills in ensuring the seamless operation of complex technology systems. With a passion for technology and an unwavering commitment to excellence, I am driven to stay current with the latest industry trends and advancements, and I am always seeking new challenges to further my growth as an IT professional. My ultimate goal is to continue to grow my expertise in the field, taking on increasingly complex and sophisticated projects, and making a positive impact in the organizations I serve.

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