PartnerHero

PartnerHero provides outsourced CX, software solutions, strategy design, and consulting services for digitally native brands, startups, and scale ups.

VP of Sales

TTEC

TTEC Agility is the next step in the evolution of FCR + TTEC.  Startups, Scale-Ups, and growth-stage companies need a reliable outsourcing partner to support them through their entire journey from seed to scale. Our mission is to connect disruptive brands with passionate CX talent worldwide, and to deliver the necessary processes, expertise, and technology to make exceptional customer experiences infinitely scalable.

Senior Manager - Growth Services Sales @ TTEC Agility

FCR is the leading provider of outsourced live agent support services for fast moving disruptors, unicorns, and tech companies. 

Our mission is to be the most respected and forward-thinking outsourcing partner in the industry. With a WFH footprint spanning 7 US states and a robust international framework, FCR is leading the way helping innovative companies participate in excellent, underutilized labor markets. Our centers are filled with the most dedicated and creative colleagues who help take our clients' business to the next level.

Growth Manager

Alexandria Real Estate Equities, Inc.

Director - Asset Services

Senior Asset Services Coordinator

Grant Thornton LLP

Senior Associate - BAS Consulting

•Performed controls advisory and business process improvement projects across a variety of LOB's 
•Analyzed Financial and Operational data, assessed control design efficiency and implementation in business processes, and designed and executed testing strategies to assess risk and areas of improvement 
•Simultaneously managed multiple projects while producing high quality deliverables under rigid deadlines
•Documented and communicated findings, improvements, and best practice recommendations to Senior level management

Experienced Associate - Business Advisory Services

•Utilized GT methodology to perform audit and review services under US GAAP for clients across various industries such as real estate, technology, manufacturing, healthcare, and retail 
•Performed analytical procedures on key accounts to identify any unusual variances within Financial Statement relationships 
•Identified and communicated accounting issues; proposed appropriate adjustments and recommendations to senior client management 
•Proven ability in maintaining a professional and competent demeanor while producing high quality   deliverables under stringent deadlines
•Assisted Senior team members in drafting the audited Financial Statements

Associate - Audit

Riverstone Residential Group

•Worked in both team and individual setting to lease apartments to potential residents
•Utilized strong interpersonal skills and maintained professionalism in all situations
•Compiled, organized, and analyzed market research data to stimulate leasing activity
•Personally contributed to 20% increase in apartment sales
•Implemented aggressive marketing to increase qualified traffic up to 30%

Leasing Professional

Washington State University

• Promoted College of Business Study Abroad programs. Motivated and recruited students into programs by compiling and organizing data for class presentations, information booths, and social media updates
•Employed communication skills and passion for international affairs as well as ability to work effectively in both team and individual setting to achieve goals

College of Business Study Abroad Intern

WSU's Global Case Competition

•Created and oversaw a $10,000 budget for WSU’s Global Case Competition, an interactive, multi-disciplinary competition in which students try and solve a current global issue
•Supervised and worked in a team, ensured both quality in projects and deadlines being consistently met
•Marketed, recruited, and employed written communication skills to create Sponsorship packets

Head of Budgeting Sub-Comittee

•Analyzed and audited property management agreements to ensure standards and legal agreements were being met 
•Worked individually and with a partner to identify where money for the company could be saved, which eventually contributed to saving the company thousands of dollars in expenses annually

MA Analyst & Auditing Intern

•Assisted accountants on all levels in AP, payroll, receivables, cash disbursements, month end statements, and general property accounts in daily activities
  •Accelerated my professional and accounting skills while increasing my desire to learn and excel in the accounting industry
 •Worked on both individual and team projects to consistently meet deadlines

Accounting Intern

Currently connecting forward thinking startups and hypergrowth companies with scalable CX solutions. 

2007 Washington State DECA Business Plan champ. Certified Public Accountant. Okay sense of humor.

Taplio

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Taylor Watson

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