Leucine

Customer Success

SaaSBOOMi

Volunteer - Website & Podcast

Wingify

Senior Manager I - Customer Success

Salesken

1. Relationship building in key accounts and creating growth opportunities. 
2. Setting up Customer Success practices like account check-ins , NPS, adoption goals and office hours to ensure clients are setup for success. 
3. Identifying emerging problems in sales processes in unstructured domains like EdTech and FinTech and tying them with Product roadmap.
4. Ownership for building a team, hiring , training and grooming CSMs to be customer ready.

Manager, Customer Success

BrowserStack

1. Identify and create opportunities in assigned customer portfolio.
2. Identify risks and implement risk mitigation plan. 
3. Take initiatives to increase user adoption and retention.
4. Working with Marketing, Product and Business teams to design growth and enhancement strategies.

Sr. Customer Success Manager - US West

LogiNext

1. Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. 
2. Proactively assessing, clarifying and validating customer needs on an ongoing basis as well as leading solution development effort while coordinating the involvement of all necessary company personnel. 
3. Developing a trusted advisory relationship with stakeholders as the single point of contact from the company and ensuring timely delivery according to customer needs. 
4. Focusing on developing new business opportunities with existing clients and driving account retention and growth. 
5. Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.

Key Account Manager  - SEA

BigFoot Retail Solutions Pvt

1. Maintain relationship with a portfolio of accounts to enhance customer satisfaction and nurture their partnership across Shiprocket & Kartrocket. 
2. Identify critical accounts and ensure priority resolution to maintain overall customer lifecycle. 
3. Ownership of Customer Success benchmarks for Up-sell & Cross-Sell MRR,  Retention and Churn for the entire portfolio.

Project Manager - North India

Turath Printers and Computers Trading LLC

1. Built a client base of over 100 corporate in the first year of operations of the company by providing prompt services and after sales support.
2. Maintained relations with multiple vendors to increase the supply end profit margins of the company. 
3. Ensured time bound delivery and advertised it as a USP of the company.

Taplio

Tayyab Zafar's Linkedin Analytics

Tayyab Zafar

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Taplio

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Tayyab Zafar

Want to drive more opportunities from LinkedIn?

Tayyab Zafar's Linkedin Analytics