Coca-Cola HBC

Digital & Technology Director 

Hrvatski Telekom

Aligning IT digital strategy towards digital transformation, focusing on enhancing digital customer experience through agile delivery and innovative solutions for HT digital platforms. (mobile applications, e-commerce platforms). Leading the team of +20 IT experts, solution architects, tech leads and developers.

Head of Digital Products -Information Technology

I am managing team of 15  product owners in delivering digital product and services in several online platforms: mobile app, webshop, selfcare portal. Active collaboration with DT IT organization in delivering innovative digital solutions locally. Close cooperation with commercial/ICT/business units with strong focus on CRM and Quality assurance and delivery. Digital transformation projects. Agile methodology.

Online group Lead  -  IT CRM

Leading DT project as a part of digital transformation strategy- mobile app (Moj Telekom), supporting commercial and CRM initiatives. Cross country cooperation.

Senior Project Manager - IT Governance and Innovations

Deutsche Telekom AG

Responsible for defining commercial digitization strategy from HQ's perspective and delivering it to DT Europe footprint. (12 countries) Leading international team of IT and commercial digital experts. Strong focus in commercial digitization programmes execution, delivering growth and contributing towards superb CX. Responsible for defining customer segments suitable for digital channels and agile implementation.

Digitalization Programme Lead at EU eTransformation Competence Centr

Developing customer segmentation on a group level according to digital channel prefference. Driving digital channels efficiency and profitability in 12 countries based on DT directives.

Digital and channel transformation consultant at EU eTransformation Competence Center

Tele2

Responsible for implementation of Tele2 strategic IT/business projects locally.
Project manager for Siebel CRM, Siebel Analytics tool (BI), Knowledge management tool. (strategy oriented projects resulting in increased customer satisfaction, product improvement and  process optimization)
Leading project teams (including virtual multinational teams), reporting on project KPIs, closely collaborating with IT and commercial departments in defining business requirements.
Member of Project Reference Strategy group consisting of project managers from other Tele2 countries exchanging best practices and lessons learned, defining centrally agile  project management methodology.
Responsible for maintaining business relationships with local and international vendors (Oracle, IBM), with the focus on quality and process efficiency.

CRM Project manager for CE Europe

Managing projects in customer experience area with focus on call centre process optimization, product development process improvement, digitization.

CRM specialist/CX project coordinator

CRM management trainee

Raiffeisenbank Hrvatska

Business analysis, market research tasks..

Business Analyst

15+ years of experience in strategic IT and digital transformation projects, leading teams (both locally and worldwide) with strong focus on digital transformation, product development and customer experience. Proven expertize of building operating models in fast pace technology environments combining business and IT ecumen.

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