Aviatrix

- Work with Executives, VPs, and Directors to create processes, policies, and roadmap for IAM, Cloud, and security components for the company. 
- Define security policies, Network rules for Okta, and ensure all the applications and users are secure. 
- Administer Okta, Jira, Confluence, Office 365, Slack, Zoom, Zendesk, NetSuite, GitHub, and other crucial applications as super admin and point of contact. 
- Integrate multiple applications to Okta, establish user provisioning, and de-provisioning. 
- Define the IAM process, connect multiple applications to Okta as a source of truth, and create automation using Mulesoft and Okta Workflow. 
- Migrate Okta IAM and applications to Microsoft Azure Active Directory. 
- Onboard AI Stacks such as Fireflies.ai, Xano.ai, Coda.ai, copy.ai, Grain.ai, and ChatGPT and integrate them into SAML SSO. 
- Create Jira Projects, workflow, screen schemes, dashboards, and filters using JQL.
- Work closely with the Chief Security officer for SOC Type 2 Audit documentation and evidence collection.

Manager, Identity and Access Management

Nutanix

• Assess business requirements, evaluate possible solutions and implement and/or recommend solutions.
• Work as the IT Owner of Okta, Jira, Confluence and Jobvite. Administer/develop/integrate multiple enterprise applications such as Okta, Jira, Confluence, Office 365, Workato, Jobvite, Slack, Workday, Zoom etc.)
• Build and Integrate Identity systems to achieve identity lifecycle, provisioning and de-provisioning, federation, password management, and reporting capabilities, according to design and business requirements.
• Support/Integrate implementation for cloud applications such as Office 365, ServiceNow, Google Workspaces, Salesforce, AWS.
• Perform hands on configuration and troubleshooting of Okta Products including OAG.
• Automate multiple process and applications using Python, Web API and Workato.
• Document standards, architecture, implementation procedures, and troubleshooting. Participate in system audits, SOC and SOX controls.
• Work closely with multi-functional teams to develop scalable and reliable solutions.

Senior Application Engineer/IAM

• Act as the Jira product owner of the Company for 10k users including Jira Software, Service Desk and Confluence. 
• Work in Agile Program Management, JIRA-Agile Scrum/Kanban, Bug Cycle Management, SDLC design advice using JIRA. Program Management process/tools implementation/ customization.
• Create custom workflows, post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.
• Create, test and deploy custom Jira plugins, evaluate, add and install new plugins from Atlassian Marketplace, and configure to the projects as needed.
• Perform day to day support, and integration for Okta. 
• Setup LDAP, SSO, SAML, and/or WS-Federation and integrate Okta with a different systems (Active directory, LDAP, RADIUS).
• Configure Multifactor Authentication (MFA) policies on Okta and Support for a broad set of cloud applications and On-Premise systems.
• Document process and troubleshooting documentation in the support knowledge base on Confluence.
• Interact with all levels of management, team and roles within the organization and vendors.

Application Engineer

•	Work closely with project managers to design, update and optimize the overall process including workflows, screens, reporting, etc.
•	Migrate two JIRA/Confluence Instances of Cloud to on-premise Data Center Environment in AWS.
•	Develop new JIRA projects for JIRA Service Desk and Software user of an internal team of Nutanix. 
•	Develop and design complex JIRA workflows using triggers, conditions, validations, post functions and using add-in like Script Runner.
•	Work as a Jira/Confluence admin, create users, define user and roles, create Scrum/Kanban boards, evaluate, install and upgrade plugins.
•	Integrate Jira to Different internal IT application for the company such as; Slack, Service Now, Salesforce, Okta, and Microsoft Office 365.

Atlassian Developer

SAP SuccessFactors

• Gather requirements, investigate potential solutions, analyze impact, communicate with stakeholders, and implement the solutions.
• Customize, manage, and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins.
• Developed metrics, dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs

Airbnb

•	Gathered requirements for business processes, and determining ways to optimize/improve JIRA Service Desk setup and workflows, as well as identify where functionality can/cannot meet user requests.
•	Utilizde Confluence for knowledge sharing and integrations with JIRA Service Desk and setup reports, dashboards, and filters as well as utilized third-party add-ons in JIRA Service Desk and Confluence.
•	Analyzed the requirements and Software Development Life Cycle(SDLC) for JIRA Service Desk Project, workflow, screens, SLAs (Time Management), custom fields, and field schemes.
•	Developed metrics dashboards in the JIRA Service Desk to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
•	Actively and consistently supported team(s) to understand and enrich the customer experience, help maintain JIRA Service Desk projects, and JIRA Technical Support and perform as local system administrator for the teams.
• Run the different testing procedures for the new projects, filed the bug reports, tracked defects, troubleshoot the problems, and fixed the bugs. 
• Developed UI for Jira Service Desk using different frameworks and languages such as HTML, CSS, JavaScript, and Groovy and run the different testing procedures for the new projects, file the bug reports, troubleshoot the problems, and fix the bugs. 
• Used JIRA, Confluence, HTML, CSS, Groovy, JavaScript, Shell Scripting, Unix, Linux, and git.

Application Engineer (Atlassian Suite)

Cognosante

•	Reviewed and evaluated 20-25 health insurance claims per day and reported them to the lead analyst. 
•	Identified and solved customer information and processing problems related to 1095-A form.
•	Worked in all phases of business requirements, process design, development and implementation of enrollment resolution and reconciliation for insurance exchanges.
•	 Used MS Excel, SQL, FileZilla, share point, and JIRA to update tickets, analyze and exchange files.
•	Studied and applied research, collaboration and technical knowledge to resolve transaction and processing issues under tight deadlines.

Software Engineer

Mendocino College

•	Worked with faculty to identify areas where students could use extra help or clarification.
•	Cooperated with the other teaching assistant to ensure efficient communication between teaching assistances, faculty, and students.
•	Assisted students of Computer Science, and Mathematics major with presentation, homework, research paper and analysis documents.
•	Taught Algebra, Trigonometry, Precalculus, and C++.

Math/CS Tutor

- Versatile IT professional adept at managing Enterprise Applications end-to-end.
- Certified in CompTIA Security+ and Okta Professional.
- Earned certifications as a Workato Integration Pro I & II (Application Integration Developer) and Atlassian Developer/Administrator for Jira/Confluence.
- Proficient Cloud Applications Engineer with expertise in AWS, Azure, and Google Cloud.
- Full Stack Engineer skilled in JavaScript, Node JS, SQL, MongoDB, Python, and Ruby.
- Admin experience with platforms including Okta, Jira, Confluence, Office 365, Azure AD, AWS, Google Workspace, Slack, Zoom, Zendesk, NetSuite, GitHub, Workato, and Zapier.
- Knowledgeable in IAM, SSO, SAML, MFA, AD, LDAP, OIDC, SWA, and WS-Federation setups.
- Experienced in working with Server 2008 R2 and higher, Active Directory, and utilizing the Windows agent for delegated authentication.
- Skilled in configuring and troubleshooting Okta products, including OAG.
- Documented processes and troubleshooting guides in both support knowledge bases and Confluence.
- A continual learner with a passion for reading, writing, listening, and dreaming.
- Eager to leverage skills in areas such as IT Application Management, Jira/Confluence Development, Cloud Computing, Security, and Process Automation.
- Readily available for consulting on Okta, O365, and Atlassian at any given time.

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