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Pioneer of innovative solutions to pressing international and domestic issues. Highly organized and efficient in fast-paced multitasking environments; able to prioritize and lead effectively to accomplish objectives with creativity, passion, and excellent results Influential strategist who constructs a foundation for customer success by helping customers achieve continuous value through the deep adoption of critical business solutions. 9+ Years of expertise in Customer Success, Escalation/Incident Management, Support, Program Management, Account Management, Configuration, Project/Product Management, and QA. Demonstrated history in performance optimization by fixing the root cause of recurring issues for fortune 500 companies and saved up to $100,000 annually
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