Virgin Mobile UAE

- Engineered a complete overhaul of our customer feedback tracking system, resulting in a 20% reduction in response time and unearthing 15% more actionable insights.

- Orchestrated seamless collaboration with internal and external stakeholders to effectively close customer experience gaps, delivering a 10% boost in overall customer satisfaction scores.

- Presented data-driven discoveries and actionable recommendations derived from in-depth analysis, enabling the organization to implement targeted improvements that boosted customer loyalty and retention rates by 12%.
- Demonstrated outstanding customer interaction management across multiple channels (In App Messaging, Social, Email, Voice), ensuring a 95% customer acknowledgment rate and reinforcing the company's commitment to addressing customer concerns promptly.

- Analyzed customer data, presented actionable recommendations to senior management, and achieved a 30% reduction in complaint resolution times, improving overall customer satisfaction.

Customer Service Specialist

- Met and surpassed a live chat target response of 100 chats daily, surpassing it by responding to over 200 chats daily. 

- Kept excellent customer experience January - March 2022 with a 4.8/5 satisfaction score and outperformed in live chat support October - December 2022 with a 3-minute resolution time and a 98% satisfaction rate.

- Accomplished the highest cash value sales between October - December 2019, with over 100,000 AED, and ensured top performer status for customer experience March - May 2020 with the fastest live chat response time, managing 1,000+ calls, and achieving a 89% satisfaction rate.

- Created 50 weekly sales leads through cold calling, bringing about the most significant cash outcome for outbound sales October - December 2019 and a 25% quarterly sales increase, consistently exceeding 50,000 AED monthly sales targets and earning awards for excellence in sales.

- Awarded "Delightfully Surprising" honor, leading to a 10% boost in customer loyalty, reflecting exceptional customer service and empathetic communication.

- Cultivated customer relationships and rectified complaints with a 95% success rate, boosting customer retention by 30%.

Customer Care Representative & Telesales Representative

Dontworry E-Society

- Effective Customer Engagement: Proactively reached out to existing and potential customers to present product and service offerings. Conducted thorough needs assessments to understand customer requirements. Offered tailored solutions based on client needs and our capabilities.

- Performance Tracking and Achievement: Maintained an up-to-date customer database and tracked key performance indicators (KPIs). Consistently met or exceeded sales quotas, contributing significantly to revenue targets. Documented and analyzed customer interactions and sales activities.

- Communication and Transparency: Addressed customer questions and concerns promptly, ensuring satisfaction. Presented achievements and KPIs in clear, informative presentations to stakeholders. Fostered transparent communication within the organization for alignment and improvement.

Telesales Representative

Access Bank Plc

- Efficient Customer Account Management: Managed customer accounts, optimizing their efficiency and satisfaction. Resolved customer queries regarding their accounts and provided valuable feedback. Ensured compliance with account creation targets, maintaining accuracy and consistency.

- Enhanced Brand Promotion and Campaign Participation: Played a key role in increasing brand promotion efforts, and bolstering account usage. Actively participated in Access Bank's significant sinking fund campaign, facilitating new account openings and growth. Acted as a Brand Ambassador for banking products and branding, representing Access Bank Ghana in marketing initiatives.

- Adaptability and Varied Tasks: Flexibly handled additional tasks assigned by the lead marketing specialist, demonstrating versatility and a commitment to contributing to the team's success. 

- Ensuring marketing targets are attained by delivering more customer base for both individual and corporate accounts for the Ghanaian office

Marketing Specialist

Roladd-kiss Limited

- Responsive Customer Engagement: Effectively responded to customer calls and inquiries regarding products and services, ensuring prompt and informative assistance. Appropriately negotiated agreement terms and diligently followed up to secure sales closures.

- Customer Relationship Management: Maintained ongoing, positive customer relationships, enhancing efficiency, and contributing to increased sales. Skillfully managed and resolved customer complaints, prioritizing client satisfaction.

- CRM Coordination and Reporting: Coordinated a robust Customer Relationship Management (CRM) system to generate essential reports, including customer lists and feedback, facilitating data-driven decision-making and customer-focused strategies.

Customer Service Sales Assistant

I am a results-oriented customer success professional with a diverse background in the Telecommunication, Banking, and Fashion industries. My career has been marked by a strong drive to achieve success, a deep commitment to fostering strong client relationships, and a flair for creativity that consistently meets and exceeds sales targets. As an award-winning individual, I bring a wealth of experience and a proven track record of versatility and motivation to any team or organization. I am currently seeking new opportunities that will allow me to further advance my career in an environment that encourages growth and the exploration of untapped potentials.

My customer satisfaction is my priority...So let’s do business ❤️

Taplio

Temitayo Faleke's Linkedin Analytics

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