Parloa

** Company specialization: multi-channel (voice, chat) CX bots **

What I Do:

* Advise customers on connecting backend systems to Parloa via REST interfaces and implement connections from the Parloa side

* Design complex CX strategies and help customers implement them in Parloa

* Develop and deploy custom text post-processing services in TypeScript

* Develop alternative LLM-based solutions and benchmark their performance against traditional state-machine NLU systems

* Work closely with other teams throughout the company to clarify customer requirements and communicate between our engineers and the client as needed

* Investigate and troubleshoot highly technical issues within telephony systems and core product

Senior Solution Engineer 

C3 AI

**Company specialization: Enterprise AI applications**

Collaborated closely with internal SMEs and instructional designers to develop learning content for all areas of C3 AI's products (low-code/no-code, data engineering, data science, application development)

Programmed POC applications across several industries/topic areas using C3 AI's Javascript-based tools and Python SDK, including a demonstrated access- and user-management system across multiple C3 training and development environments

Curated data and wrote Python scripts to produce additional high-quality, realistic datasets for use in training

Worked closely with customers, partners, and new C3 employees to deliver training and technical support; maintained high training standards while maximizing opportunities for individualized support to ensure student success

Worked with PMs and engineering teams on pre-release features and new products (Ex Machina, V8), including user testing and QA

Senior Technical Trainer

Collaborated on and designed self-learning course content around C3 AI's enterprise AI software (Javascript-based software platform); supported students across the world during training in instructor-led virtual courses as well as one-on-one sessions on-demand

Developed online training course for C3 AI's Citizen Data Scientist program and for our low-code/no-code data wrangling and ML tool, C3 AI Ex Machina

Technical Trainer

Amazon Web Services (AWS)

**Team Focus: AI Data team for Lex (chatbot service)** (contract position via Populous Group)

Authored and QA'd FiniteStateTransducer grammars to automatically process categories of linguistic data in 5 languages (English, Spanish, French, German, Italian); used version-control and PR tools (Git and Amazon's CodeCommit) to deploy deliverables to production code base

Wrote language-agnostic data-parsing scripts in Python to perform basic QA on delivered datasets and create automated reports (scripts were used for English, Spanish, French German, Italian, and Japanese, and tested to work with Chinese, Russian, Arabic, and Hindi)

Liaised with 3rd party vendors on delivered data and code artifacts; QA'd deliveries and provided feedback

Created ML model analysis dashboard by parsing resulting (text log and JSON) files from ML training jobs stored on the server; designed tools with Plotly's Dash framework to compare both general statistical outcomes and concrete results for specific test cases from 2 competing models

Programmed a browser-based vendor-training tool using Plotly's Dash and deployed Dockerized POC version on ECS

Data Engineer

BENTELER  Steel/Tube GmbH

** Company focus: steel tube manufacturing (Business Unit Seamless [Rohrtechnologie Nahtlos])**

Data analytics and development of mulitple web-based production monitoring dashboards and simulation tools written in Python (Plotly's Dash) and deployed on Dockerized Kubernetes

Wrote data pipelines to query structured stored SQL data as well as to process and store raw measurement data directly from the sensor channels (IBA-Analyzer files) in order to use it in said dashboards

Wrote stored processes and cron jobs to calculate additional benchmarks and information for production monitoring on a regular basis; set up automated email alerts on both a regular basis (e.g. daily production overview from the Hot Rolling Mill) as well as threshold-based anomaly alerts (e.g. warnings about tempering ovens in the Small-Diameter Tube hall)

Worked closely with departments and plant management to design specific tools on request and "find an answer to my question"

Project-managed internal QA projects

Projektingenieurin (project engineer/data engineer)

Freelance and Contract 

freelance editing and translation of research articles, technical white papers and documents, books, and administrative documents

Translation and Editing

Paderborn University

Thesis: investigated the effects of a flexible rolling process on aluminum alloy to created tailored blanks for the automobile industry

Masters Candidate/Research Assistant

STIHL Inc.

Company specialization: Outdoor power equipment

Performed needs analyses of departments and functional areas; sourced and obtained requisite training

Technical Training Coordinator

Private

Personal leave of absence to help care for my newborn niece and nephew

"Parental" Leave

PACE (Paderborn Institute for Advanced Studied in Computer Science and Engineering)

Designed and delivered twice-yearly professional development seminars

Professional Development Trainer

Universität Paderborn

Research Associate, (Department of English and American Studies)

Research: Data collection and analysis, creation and organization of data corpora; study design, completion; evaluation of collected data, documentation of results in both qualitative and quantitative form

Teaching/Administrative: course design, materials development (especially within/for online learning environments); evaluation, program/course development based on evaluation results; accreditation of study programs; student advising; self-administration of course offerings (seminars with 20-35 students, lecture with 300+ students)

Research Areas: invented lexemes, word formation;  phonetics and phonoaesthetics/sound symbolism; non-native/learner English

Research Associate / Academic Staff

Course and materials design for technical English (Mechanical Engineering)

Technical English Instructor

Research associate for the group Technikdidaktik (Didactics of Technology Education) -- teacher training for future vocational school teachers (mechanical engineering/metalworking, electronics, computer science)

Research: Equipping training "learner laboratory"; study design, completion; data collection and analysis (qualitative);  evaluation of collected data, documentation and publication of results; research grant applications (ca. 30,000 EUR acquired [in cooperation] in first year)

Teaching/Administrative: course design, materials development; liaising with local schools and businesses; student advising; self-administration of course offerings (seminars with ca. 10 students)

Engineer, Linguist, Lifelong Learner, and the person you most want on your team for the pub quiz

Engineer, linguist and general Renaissance woman, specializing in problem-solving and getting ideas up and running. You have a new idea and you need it to **work** ? That's my spot. Got a question that no one is sure if we even can answer it? That is where I shine. Want other people to go, "Hm, that IS interesting -- I think I want to look into this as well!" ? Bring me in.

In past lives, I have inhabited the (data) space of messy, real-world data generated by humans (and sometimes machines). I have extensive experience in teaching, training, content creation, and explaining complex topics in plain English. Or German.

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