AmeriHealth Caritas

Research Analyst

Canopy

Managed a team of 30+ Credit analysts and Underwriters who provided due diligence, third party review and quality control for secondary mortgage market transactions.
Developed training materials and operation workflows for oncoming analysts. 
Generated team reports on Excel and Powerpoint to conduct SLA’s and trend reports for weekly presenation

Assistant Team Lead

NewRez LLC

•	Conduct interviews
•	Responsible for training new employees from training until they are fully ramped (4 months)
•	First point of contact for processors Loan officers and Underwriting
•	 Tracking & Reporting, approve time-cards conduct annual reviews and goal setting for team 
•	Review processor loans prior to submitting to underwriting to prevent bounce-backs
•	Conduct 1 on 1’s every day for team of 13
•	Handled and processed escalation files

Team lead

Brightway Insurance

Handled requests received in inbound phone calls from customers, agents, and others. Processed claim sent from field adjusters. 


Investigate the circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other
Negotiate claim settlements and oversee that claims are paid out to policyholders.

Claims Adjuster

The Jacksonville Bank

• Established and maintained lender and borrower relationships throughout and after process.
• Gathered information from CLO to process Permanent, Bridge, and Building loan applications for building, equipment and certain lines of credit.
• Collected required documents requested by underwriting such as collateral docs, Tax statements, Personal finance statements, communicated with attorneys, appraisers, and other parties to get loans completed
• Explained different products that fit the borrowers need
• Conducted loan reviews after loans passed closing and prepared for disbursements

Commerial Loan Officer Asst

Wells Fargo

Audited and forensic mortgage loan files
Researched and resolved escalated foreclosure  issues
Ensured files met OCC and compliance guidelines

Foreclosure Analyst 

PHH Mortgage

• Manage an assigned pipeline of 30-50 plus loans on a daily and weekly basis
• Process loans from application Start to closing along with collecting and analyzing documents to submit to Underwriting for final approval
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met.

Mortgage Loan Processor

Bank of America

Provided banking service via online and telephone
Analyzed client financial needs for investment planning
Maintained client investment database

EBS BANKING SPECIALIST

State Farm

•	Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
•	Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
•	Ability to understand computer-generated loss estimates, engineer’s reports, and construction terminology.

Proven Leader credited with achieving exceptional service. Coach, Motivator and Woman in Real Estate! Proud Devastating Diva of Delta Sigma Theta Sorority Inc  Owner of www.theblingbarjax.com 
Social media influencer and Day Maker

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