Terri Armstrong, MSN-Ed., RN, CHCQM's Linkedin Analytics

I am a Director of Account Management at a leading provider of global clinical solutions for healthcare organizations. With over 30 years of experience in the healthcare industry, I have a passion for delivering high-quality outcomes for my clients and partners, and a mission to improve healthcare quality and accessibility worldwide. I hold a Master of Science in Nursing Education (MSN-Ed) and a Health Care Quality and Management Certification (CHCQM), which demonstrate my credentials and expertise in the field of healthcare quality management. In my current role, I apply my skills and knowledge to ensure excellent customer satisfaction, and continuous improvement for the workers' compensation and disability services. I also leverage my experience in vendor support, which I gained in my previous role as a Quality Analyst/Auditor/Supervisor of Auto Casualty Nurse Review at CCC Intelligent Solutions, where I supported service operations with contracted clients and partners, focusing on the quality of the reports completed by our onshore and vendor nurse team. I have strong competencies in quality assurance, vendor support, and customer relationship management (CRM), which enable me to foster collaborative and productive relationships with internal and external stakeholders. I also have a proven track record of leading and managing virtual teams, using my problem-solving, organizational, and communication skills to create a positive and inclusive work environment.