Citi

In this role I lead a team that’s responsible for  the control reporting within the Core Operations department. We provide support to the department as a whole, as well as the different divisions within the department.

Compliance Business Control Sr. Manager-VP

Caliber Home Loans, Inc.

In this role I provided support to the vendor risk management organization. I assisted with reporting on contracts, headcount, and spend. I kept track of invoicing and helped onboard an automated solution that helps with the onboarding, off boarding, and daily tracking of resources. I also prepared decks for executive leadership to show how our efforts with third parties provided value to the company.

Business Analyst Senior 

Chase

In this role I continued my former responsibilities while my role has also expanded to producing executive dashboards on a weekly basis, and providing analysis on any anomalies. Included in these additional responsibilities have been working with different development teams to produce new reporting, and modifying current reporting to fit new business requirements. 

In this role I also had the honor of working and training multiple interns that were taking part in the Year Up program, which assists youths in gaining an education and corporate job experience.

Business Analysis Sr Specialist II

In this role I managed the inventory of loans going through mortgage assistance. This required analyzing data to find process gaps in addition to working with supervisors and VPs on projects to solve for those gaps. I presented on monthly meetings to report progress to multiple executive directors and managing directors. I also managed the production of multiple daily reports that needed to be sent out to different departments within default servicing.

Business Analysis Sr Specialist I

In this role I assisted customers who were in the mortgage assistance process with status updates, payments, and other servicing needs they had with their mortgages.

Customer Support Specialist

Data and analytics leader in the finance industry, with knowledge in reporting, mortgage, default servicing, call center environments, vendor management, invoicing, issue management, executive level presenting, and providing analysis on trends and process improvement opportunities. 

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