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“Do you have a moment to chat?” The message from my boss sounded ominous. I thought I was getting reprimanded. I was wrong. Our client, a large Fortune 500 enterprise, was struggling with a system modernization problem. Imagine having a really old, really big city like New York and needing to renovate everything—roads, subways, buildings, infrastructure, policies, procedures—all of it. System modernization is like that but for businesses. To stay competitive, you must renovate: - In-house-built software products - Custom software you’ve integrated - Business processes and policies - Operational procedures - Product development practices - Customer service - Anything else where technology is involved. Our client needed help because half of their business was running on very old and brittle technology. And it was perilously close to failing and bringing the whole business down. They tried modernizing their whole technology infrastructure but failed several times. They needed to make it work. So they called me. I was supposed to come in and help them define some goals on what to do next. At least, that was their initial ask. After spending a week with the modernization team, I realized there was a much bigger issue at hand. They needed to figure out how to modernize the software, the processes, and how all of the departments worked together. They needed a comprehensive system modernization strategy that would: - Define what success looked like - Aligned all teams involved - Show a clear path forward - Re-model the system architecture - Define new processes - Communicate it to everyone involved - And show them the next steps Most importantly, they need a way to sell strategy to top brass. This is what my team and I did for them. The modernization team took the strategy and began the implementation, completing the first phase six months after we delivered the strategic plan. This is what I can do for you. Modernize your whole system so that you can: - Save time and money maintaining operations with Ducktape. - Ensure you’re business or department is ready to meet new challenges head on. - Crush your competition while they struggle to keep the lights on. 📆 Send me a DM if you want to explore your system modernization further.
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