Designs By Tatanka LLC

Design various interactive courses using the principles of gamification, remote-learning, student engagement, and Blooms Taxonomy.

Experienced in the following LMS Platforms: Google Classroom, Canvas, Blackboard, Udemy, Moodle, and Teachable.

Instructional Designer

Data Network and Telecommunications Engineering 
Amazon Web Services development

Resource Manager

Owner

McKesson Medication Management

Biomedical Equipment Technician

Unique Audio Visual Rentals

Stagehand

AVLancer™

n/a-freelance

Provide excellent customer service via email, phone and in person 
Create documentation to instruct users on various programs/topics: Microsoft Office Suite/Professional, Google Docs, Elementary and Secondary mathematics, 
Instructed end users on how to properly use desktop applications. 
Printer setup, configuring, and troubleshooting.
Managed Windows XP Professional, Windows Vista and Windows 7 workstation
Provided Microsoft Office Suite 2007/2010 Support. 
Developed quick reference guides to assist end-users with challenging software application features.
Installed, configured, managed, and supported Patch Management Services, Antivirus, and Spyware.
Provided end user supporting for printers, mobile devices and VPN access

Freelance Troubleshoot Technician

ERP International LLC,

▪ Designed, installed Physical and Cloud Networks with consultants.
▪ Created and maintained CMDB records and implemented Servicenow modules.
▪ Curated end user education for clients including VIP support for clients.
▪ Provisioning Orders for Onboarding/Offboarding of clients across a global government organization.
▪ Managed asset logistics within the Servicenow Platform.
▪ Created asset forecasts to increase predictability for department financial budgeting.
▪ Accounts Management- Vendor contracts, procurement management & audits, financial
reporting/analysis/forecasting.
▪ Producing weekly, bi-weekly, monthly, quarterly reports by taking physical accounts and software reports.
▪ Implemented Agile, Scrum and ITIL methodologies in project and portfolio management.
▪ Creating documentation for company policies, process improvements, and workplace efficacy.

ServiceNow IT Asset Manager

Servicenow Administration 
Asset Lifecycle Management 
Leadership 
Reporting

Servicenow IT Asset Manager 

Summit Event Productions

LED Technician

ERP International

Community College Preparatory Academy

Routinely meet with various stakeholders – including Managers, Directors, and Executive Directors – to provide project status updates.
Develop, assist and promote out efforts of increasing and maintaining DC PCSB PMF standards.
Responsible for ensuring the success of these projects through the Planning, Executing, Monitoring and Controlling, and Closing process phases.

Effectively manage the coordination and communications of the various projects relating to scope, schedule, budget, quality, risks, procurement, and stakeholders.

Select and develop instructional materials; plan and organize instruction to enhance student learning; create appropriate assignments to encourage student learning, the development of communication skills, and higher order thinking; and use available instructional technology, as appropriate. Use a variety of proven methods of engagement and assessment that facilitate student mastery of the content and provide students constructive, encouraging, and corrective feedback.Strive to increase teaching effectiveness through the application of appropriate teaching and learning strategies; evaluate student learning and modify instructional methods and strategies as appropriate to meet diverse student needs. Demonstrate interpersonal and communication skills that clearly communicate subject matter to the students.

CompTIA Facilitator

DC Board of Elections 

· Provide technical assistance and support at the Vote Centers on Election Day.
· Diagnose and resolve issues with the election equipment.
· Assist with setting up and closing down the election equipment before and after the election.
· Troubleshoot and resolve problems at the voting centers, including resolving election equipment problems, serving as technical support for poll workers and election officials.
· Assist with assigned polling place set-up

EV Precinct Tech

IT Learning Facilitator and Systems Administrator

Skilled in delivering content, solutions and support to these that need it.

Taplio

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