Splunk

Technical Support Engineer - Research, troubleshoot, and identify solutions to resolve Splunk related issues. Following standard operating procedures (SOP) to provide customers with solutions related to Splunk search engines and software issues. Provide customers with prompt and accurate feedback via after-action reports to close tickets. 
Troubleshooting Splunk apps using Linux and Python to fix applications and aid customers who are upgrading their software and certain apps for Splunk cloud enterprise.

Technical Support Engineer

Five Stones Research Corporation

Analyze and update Linux scripts. Analyze and update power shell scripts for Windows 2016-2019 server applications.

Linux and Windows System Administrator

INGERSOLL CONSULTING INFORMATION SOLUTIONS

Cross Domain services
Linux Scripting and troubleshooting Linux and Windows systems with network and other system administrators.
Conduct installing and upgrading system software on company computers to set up and maintain user accounts and access.
Provide technical solutions to restore services and quality troubleshooting for hardware/software applications issues by optimizing system operations, utilizing resources, and analyzing system capacity to create detailed reports and logical metrics.

Perform configuration of network components and safety measures by enforcing policies that comply with security standards. 

Sustain a high availability infrastructure that ensures security and advanced performance while minimizing service interruption.

Collaborate with ISSO and ISSE to guarantee that all Linux and Windows system requirements are met according to the DISA STIG standards.

Linux System Administrator

AL Air National Guard

▪ Tactically perform frequency nomination to sustenance national standard operational requirements.
▪ Ensure nominal effect using various automation tools for spectrum analysis and frequency management.
▪ Analyze and evaluate spectrum interference and frequencies in compliance with DOD approved spectrum management database software for commercial rules and guidance support to the national policy objective. 
▪ Preserve accurate frequency records updates on associated databases such as to hinder and incident reports.

Spectrum Operations Management

3 Squared Technology Group

Monitor VM for updates and produce reports for findings of any network issues. 
Monitored Azure services for compliance and updates. 
Troubleshoot and monitor SQL coding using MS SQL 
Technical writing - review of JSON and PowerShell scripting prior to updating Azure Cloud Services along with DevOps team.

Cloud System Administrator  Cloud One

NOVA Corporation

▪ Supported end-user devices such as desktop systems and other exterior devices to attain active efficiency. 
▪ Resolved technical issues with software applications or network systems with the agreed service level. 
▪ Committed to joining immediate several end-user requests and issues in a vibrant and fast-paced situation.
▪ Managed ticket inquiry system and ensure a comprehensive database of queries and resolutions retained up to date.

Windows System Administrator

Boeing

▪ Was completely responsible for creating, building, and maintaining core infrastructure components for a framework that is handed down across the enterprise, which resulted in increased productivity.
▪ Actively maintained and improved system availability, functionality, and performance for multiple systems. 
▪ Highly acknowledged, versatile practice in desktop support and provision via DELL/APEX systems - troubleshoot, installed, and updated computer on the Boeing network leading to further expertise in this track.
▪ Effectively troubleshoot and installed laptops at MSFC on Redstone Arsenal.

System Administrator

Verizon Wireless

▪ Handled multiple business and government accounts and oversaw a large number of calls over 45 customers a day.
▪ Supported in the processing of $15k customer billing payments and real-time updating on the database system. 
▪ Collaborated with the payment research department to resolve a hundred dollars missing payment issues reported by customers through strong analytical problem-solving to ensure dynamic resolutions to the customer complaints.
▪ Built interactive communication with 40-45 customers per day through phone calls and email to follow up overdue payments and keep the records of customer interactions, payment process, and updating it into the billing system. 
▪ Processed billing for over $15,000 in payments for clients while updating accounts on database systems.

Government Customer Support

I'm a highly experienced and dedicated IT professional with more than 10 years of proven success in a wide variety of functions, such as server management, system administration, customer service, desktop support, and technical roles. I pride myself on being an analytical leader with current knowledge in cloud management, Linux/Unix System, and hardware/software compatibility. I'm recognized as a great team-player who offers unmatched results in proprietary systems, technical support, and follow-through on critical company projects. Lastly, I bring to the table exceptional interpersonal and communication skills establishing strong trusting relationships with customers with the highest level of customer service. 





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