Empeek 

Active involvement in the development of innovative healthcare solutions.

Responsibilities:
- participated in discovery for an IoT-based gait and balance monitoring software, defining MVP functionality for mobile app
- conducted market research and competitor analysis on smart wearables
- managed requirements and project documentation for the development of an AI-powered dental treatment planning platform
- collaborated closely with stakeholders and development teams to ensure delivery roadmap aligned with business goals
- contributed to pre-sales initiatives by defining project scope and creating visual artifacts (flowcharts, wireframes)

Business Analyst

COAX

As Head of Business Analysis department:
- coordinated team of business analysts (3 team members), providing mentorship and guidance on pre-sale requests across diverse domains
- conducted technical interviews for BA department hires
- developed BPMN diagram and supporting documentation on business analysis processes
- monitored BA team performance through weekly reports 
- drove adoption of AI tools to streamline business analysis activities

As a Business Analyst on delivery projects:
- supported MVP development of an RFP management platform for one of Canada’s largest retail networks, including requirements gathering and validation, documentation management, brainstorming facilitation, collaboration with UX team
- contributed to the development of a marketing automation tool by analysing requirements, defining features, managing change log, and conducting market and competitor research
- collaborated on development of an MVP of a travel platform by defining a scope of work, aligning requirements with business goals, validating priorities, supporting project planning and maintaining documentation

Head of Business Analysis

As a Interim Head of BA:
- oversaw a team of 2 Business Analysts, ensuring continuity of BA activities across pre-sale and delivery projects
- focused on understanding and optimising of existing workflows and company delivery processes
- facilitated collaboration between business analysts and sales and technical teams to align project objectives 

As a Business Analyst on pre-sale and delivery projects:
- contributed to pre-sale, from analysing initial client requirements to presenting final proposal
- supported PMs in sprint planning and backlog refining
- collaborated closely with UX team to define product vision and value proposition 
- led cross-team estimation sessions
- prepared visual atrifacts for brainstorming sessions with the client, led workshops
- managed communication between stakeholders

Interim Head of Business Analysis

Engagement in pre-sales, discovery and ongoing projects across travel, marketing, and CRM domains.

Involvement in pre-sales & discovery phase:
- collaborating with potential clients to define main goals and challenges
- identifying pain points, gathering and documenting requirements
- conducting market research and competitive analysis
- negotiating and aligning solutions with clients needs
- leading estimation sessions and technical solution presentations

Ongoing projects execution and delivery:
- analyzing, prioritizing, and documenting requirements
- creating and maintaining project artifacts and knowledge base
- contributing to scope definition, project planning and backlog management
- facilitating seamless communication between clients and development teams

UNIVERSALNA Insurance Company

Contributed to the IT Analytics department involved in post-development software maintenance for various insurance services. 

Responsibilities: 
- conducted interviews with subject-matter experts
- developed system and user documentation (admin instructions, feature descriptions, end-user guides)
- managed internal knowledge base in Confluence

Technical Writer

EPAM Systems

Digital Marketing domain: maintenance and support of asset management tool used by marketing, sales and brand teams.

Responsibilities:
- participated in project Scrum ceremonies and BA activities
- assisted in creating project artifacts 
- gathered and analyzed customers' feedbacks
- organized work information, created work daily/weekly/on demand reports
- classified and updated work knowledge base 
- analyzed application usage
- conducted manual application testing
- provided qualified technical assistance on supported systems
- organized and led training sessions for stakeholders and end-users
- mentored junior colleagues

Business Analyst/System Analyst

Webhelp

Norwegian airline booking department.

Responsibilities:
- identified customer needs and helped with use of product
- assisted in planning, maintenance and troubleshooting of a product
- performed remote troubleshooting
- responded to customer queries via phone, email and chat 
- cooperated with customer relations and finance departments 
- operated users personal data in accordance with security standards

Customer Care Specialist

WebStudio Creative 

Web development, SEO & SMM coordination of e-commerce platforms.

Responsibilities:
- maintained corporate pages in social networks
- gathered and analyzed business requirements from stakeholders
- created detailed work plans for management team
- proofread, revised and edited project documentation
- translated texts from Ukrainian and Russian to English and vice versa

Copywriter/SMM-manager

Goal-oriented and well-organized Business Analyst with over 4 years of experience in IT industry, specialising in travel, CRM, e-commerce, digital marketing and healthcare domains and driven by desire to bridge business needs with technical solutions.

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