COAX

Business Analyst

UNIVERSALNA Insurance Company

IT Analytics department, involved in post-development software maintenance for various insurance services. 

Responsibilities: 
- conducted interviews with subject-matter experts
- developed system and user documentation (admin instructions, feature descriptions, end-user guides)
- managed internal knowledge base in Confluence

Technical Writer

EPAM Systems

Digital Marketing domain: maintenance and support of asset management tool used by marketing, sales and brand teams.

Responsibilities:
- participated in project Scrum ceremonies and BA activities
- assisted in creating project artifacts 
- gathered and analyzed customers' feedbacks
- organized work information, created work daily/weekly/on demand reports
- classified and updated work knowledge base 
- analyzed application usage
- conducted manual application testing
- provided qualified technical assistance on supported systems
- organized and led training sessions for stakeholders and end-users
- mentored junior colleagues

Business Analyst/System Analyst

Webhelp

Norwegian airline booking department.

Responsibilities:
- identified customer needs and helped with use of product
- assisted in planning, maintenance and troubleshooting of a product
- performed remote troubleshooting
- responded to customer queries via phone, email and chat 
- cooperated with customer relations and finance departments 
- operated users personal data in accordance with security standards

Customer Care Specialist

WebStudio Creative 

Web development, SEO & SMM coordination of e-commerce platforms.

Responsibilities:
- maintained corporate pages in social networks
- gathered and analyzed business requirements from stakeholders
- created detailed work plans for management team
- proofread, revised and edited project documentation
- translated texts from Ukrainian and Russian to English and vice versa

Copywriter/SMM-manager

Goal-oriented and well-organized person with analytical mindset, skilled in technical writing, customer and technical support. Over 4 years of experience in IT industry (e-commerce and digital marketing domains). Keen to constant self-improvement and professional growth.

Taplio

Tetiana O.'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Tetiana O.'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Tetiana O.'s Linkedin Analytics