Westminster City Council

- Engage with vulnerable residents across Westminster, providing tailored care and support to address their immediate and long-term housing needs.
- Coordinate repair and maintenance services, managing requests from over 200 residents to ensure prompt and effective resolutions.
- Successfully reduced the backlog of urgent repair requests by 30% within the first three months.
Improved resident satisfaction scores by 25% by implementing a streamlined communication process between residents and service providers.
- We have secured additional funding and resources for 300+ residents through advocacy and partnership with local charities and support agencies.

Housing Officer

Clu is an Inclusive Recruitment Platform that connects employers to diverse talent at scale by breaking down systemic barriers to entry upheld by traditional hiring processes.

-Having successfully increased community partners by 10% by Q3-Q4 through strategic collaboration and relationship-building efforts.
-Initiated an average of three discovery calls per week with education and employment organisations, using cold email outreach and Linkedin. 
-Attended fortnightly job fairs, engaging with job seekers to promote platform sign-ups and gathering valuable feedback for continuous improvement.
-Managed relationships with the Department for Work and Pensions (DWP), actively participating in discussions on improving job seeker readiness in the market.
-Implemented focused efforts to enhance job seeker understanding of platform features and benefits, contributing to increased user engagement with an increase of 78% becoming active users.

Community Partnerships Executive

Mainyard Studios

Currently a community manager for two sites for Mainyard in London. Creating a vibrant atmosphere, where start ups, can grow, and ensure success within our buildings.

- Currently managing more than 50+ start ups
-Have managed to ensure retention deal sizes of upto £50k
- Ensure occupancy maintains above 90%
-Working with members to find ways to increase awareness and sales within there start ups. 
-Perform valuation analysis and financial modeling for prospective and on-going transactions
-Ensuring to manage weekly sales funnels, and reviewing renewals for the team. 
-Having to maintain  the enquiries email account, upkeep of office
supplies, post and tours.

Community Manager

Managing Louise from a 360 cycle. Meaning going through and creating TikTok videos and IG stories to engage with her audience. Outreach to brands weekly, and ensure her day rate increases by more than 150%. Within the time frame, I had ensured a 250% increase in views and engagements and more than 100,000 views across all platforms.

Thaseen Portfolio

Weezy

An on-demand grocery app, that can deliver to your door in 15 minutes. I had ensured to be a part of and lead the first CX team, whilst also ensuring to grow the brand awareness and increase sales via all forms of social media campaigns. 

-Building the first CX team of 6, and ensuring to build a brand language that best represents the ethos of Weezy.

-Ensuring to produce discount codes, whilst keeping customer retention as the main focus. 

-The first 6 months produced a score of 90% Customer Happiness within the team. 

-Working with the content creators to create successful campaigns on all social media accounts. An increase of 35% of sales within the first 6 months of all partnerships and campaigns created.

Partnerships and Customer Experience Lead

While working within the Local Government, alongside the central team of Westminster City Council; I have been responsible for overseeing the transition of tenants' rent accounts during the pandemic. As an income officer, dealing with complex financial situations, and managing the council’s expectations throughout has allowed me to expose my current skill set to a new degree and develop further.

-Ensure tenants are making timely payments into their rent accounts.

-Speaking to Universal Credit and Housing benefit, discussing the tenant’s situation, and working out how payment issues can be resolved.

-Finding the best strategy for families affected by the Pandemic who can recover financially over the year.

-Dealing with various types of tenant queries, and managing overall wellbeing of tenants within the city of Westminster.

-Ensuring tenants had the right level of support from agencies regarding debt, rent arrears, and financial assistance.

-Engaging with social workers, and agency partners to ensure the best strategy for the tenant to keep up with their payments without affecting household income drastically. 

-Ensuring rent targets are met by the council, and working out short and mid-term goals for improvement within the income area.

Income Officer

Look After My Bills

At Look After My Bills, I had gained large exposure on how a start-up had moved to a scale up, which has really increased my awareness of my B2C skills. Understanding consumer behaviour from a variety of demographics of customers has allowed me to develop methods which can increase retention and sales.
 
-Speaking to customers over the phone, and resolving technical queries about their switch issues.

-Ensuring all technical switches are run efficiently from both parties. 

Engaging with customers' problems in regard to signing up and website issues, and running this back to the development team.

-Managing the relationship with customers in a cohesive manner to ensure high rated reviews on Trust Pilot and Facebook.

-Specialising in the use of Fresh Desk for all customer-related needs.

Sales and Customer Success

Having built my career working at start ups and the local government, I'm here to showcase my thoughts on content produced by founders/start ups, and everything connected to this world.

I'm here to document my thoughts on how this world shapes all of us. 

Have a read and let me know you think!

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