Pax8

Overseeing and Driving Education Initiatives for TSP Partners in the APAC Region

Director of Academy APAC

HTG Peer Groups

Helping service executives be better leaders and improve their business acumen so that they grow in their roles and help the businesses achieve better outcomes

Assisted in developing the peer group program structure and content that was provided to members

Peer Group Facilitator

Sea-Level Operations, LLC

Charged with bring the https://www.sealevelops.com/ program down to the APAC Region to provide specialised knowledge and support to those in Australia, New Zealand and South East Asia through 1 on 1 coaching.

Managing Director - APAC

Cool Chilli Consulting

I help Small Business Owners create more personal wealth and time for themselves by getting their business unstuck, making the business work for the owner, not the owner working for it.

I help owners take control of their business by educating them on the financial levers, walking them through developing sales strategies, teaching them how to delegate tasks properly and helping them mentor and develop leadership in the business.

Virtual CEO, Lead Coach and Consultant

ConnectWise

Working with ConnectWise to develop and provide Entrepreneurial Journey content to help Partners in their Customer Success

Business Consultant

Cool Chilli

- Responsible for efficient and successful service delivery
- Creation and Implementation of company wide policy and procedure to improve operational maturity
- Responsible for driving accountability through the organisation
- Responsible for finance and our tax obligations
- Responsible for Human Resources
- Responsible for Sales Management
- Collaboration on developing strategic plans for the business
- Accountable for the implementation of strategic initiatives to improve business performance
- Responsible for developing and delivering budgets

I was brought in to improve the business performance, which I have been able to do. Our customer satisfaction scores are consistently high, we have faster ticket resolution times, improved service standards, increased proactive work and far more accountability.

I have done this through assessing the business over time, developing strategies and executing on requires goals. This has resulted in better implementations of systems and more importantly better staff engagement which has flow on affects to our customers.

General Manager

Grace Records Management

- Generating leads and nurturing them into prospects into customers
- Undertaking market research to better understand the market cap and challenges
- Creating solutions for Small and Medium Sized Businesses
- Liaison with operational staff to ensure smooth customer on-boarding
- Reporting to Management about sales numbers and opportunities in the market

Through my unique knowledge and experience we were able to uncover a key competitor with a unique differentiation that was silently taking market share from Grace nationally.

SME Business Development Manager

The Ring Ins Group

- Creation of a vision and direction for the company
- Responsible for developing strategic plans for the business
- Management of sales and marketing to drive business growth
- Oversaw budgets and admin staff
- Management of management staff
- Training in Gardening
- Implementation of OH&S Policy and procedure
- Development and Implementation of Technology plan
- Responsible for reporting to board of directors
- Creation of operational policy and procedure
- Responsible for Human Resources

I founded the business with 2 business partners and was directly responsible for the rapid growth to 14 staff in 14 months. This was due to my sales acumen and personal drive to make the company successful. Through my experience I was able to build a lot of the process and procedure which allowed us to run efficiently.

Managing Director

- Build customer relationships
- Create and Implement Sales Processes
- Improve customer satisfaction
- Implement product and service standardisation
- Stock Control and Ordering
- Establish vendor relationships
- Work with technical staff to improve service delivery
- Find opportunities in the market

I was the first sales person at Cool Chilli and helped transition to a Managed Services Practice, Develop the Sales Structure and Processes that set the foundations of the business to present day.

Sales and Account Manager

Schweppes Australia

- Build relationships with key staff at corporate and independent stores
- Build displays for sales at stores
- Increase the visibility of the products by gaining increased shelf space at stores
- Assist Sales Reps in selling bulk orders to independent stores
- Provide reports to management about opportunities, sales and challenges in the market

I was able to assist in increasing market share by 5% in our region, this was due to my suggestions around what customers I should focus on and who the sales reps should focus on. We were able to increase our visits to stores each week by 20% which resulted in better relationships with customers.

Merchandiser

Technology Solutions Partner Education and Enablement Leader in the APAC Region

Driving change and improvement to increase growth is where I excel. I am a no nonsense type of guy that pushes others to their potential.

I have a strong focus on driving my self to ensure that I lead by example. I am constantly pushing myself to gain more knowledge to further increase my skill base.

Host of the Pax8 TSP Talk Podcast

YouTube = https://www.youtube.com/playlist?list=PLJjJ-aecObp7QEo3kLKGpTKn5RxIxSSEB
Spotify = https://podcasters.spotify.com/pod/show/pax8tsptalk
Apple Podcast = https://podcasts.apple.com/au/podcast/pax8-tsp-talk/id1698011259

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