Cushman & Wakefield

Created an Operational Governance Process by downloading projects and following up with project managers in order to ensure timelines, budgets, and updates are current and accurate

Governed biweekly and quarterly performance within REWS by reporting and managing projects in BudgetForce and CbRM to maintain project quality and accuracy

Measured global seats and square footage delivered per quarter for Salesforce by downloading reports, analyzing data, and reporting results to provide accurate information at a VP level

Supported Salesforce by collaborating globally and cross-functionally to deliver timely and accurate
reporting needs and ensure projects are completed, standardized, and customized for every team

Project Analyst (Salesforce)

LinkedIn

Resolved hundreds of cases in ServiceNow by responding to customer's reporting requests in order to provide appropriate, relevant and helpful information

Protected employee data by declining confidential reporting requests without business justification in order to adhere to GDPR and ensure each employee's information is handled with the utmost care, value and consideration

Analyzed reports in Workday and Excel by filtering fields, building pivot tables, and writing formulas to provide accurate and relevant data to the customer and their needs

Operational Reporting Analyst

Qualtrics

Managed and closed projects within Salesforce by completing accurate project data to efficiently run Qualtrics’ operations and project management process

Drove forecasted financial outcomes by discovering discrepancies in financial data and analyzing databases in Excel to provide Qualtrics $890k of previously unrecognized revenue

Analyzed databases from Qualtrics’ data warehouse using MySQL to organize complex datasets into simple tables and maintain data integrity

Measured project managers’ capacities by gathering, displaying, and organizing metrics in Google Sheets to efficiently balance project managers’ workloads and give other teams a proactive view and framework to take action

Data Analysis Coordinator

Reported out KPIs on a weekly, monthly, & quarterly basis by managing slide decks, spreadsheets, & updating metrics to inform Google of Cushman & Wakefield’s SLA performance

Queried databases by editing SQL scripts to feed client facing dashboards

Managed Business Intelligence Team projects in Asana by participating in daily team meetings & monitoring progress to ensure tasks are completed in a timely manner

Ran daily reports by downloading 3 years of ticket data from 360Facility LLC software in order to supply the 400+ stakeholders up to date and accurate information

Technology & Data Management Analyst (Google)

Developed $60k for personal & corporate funds by building up & communicating with a team of 144 key partners

Operated closely with a 20 person staff team to sustain organizational mission & drive continuous meaningful outcomes

Mentored & trained university students in the Middle East, San Luis Obispo, & East Asia through relational, spiritual, academic, & personal development

International Field Staff

Cisco

Assisted in revising an automated end to end software release management tool (PEGA) under Agile software development framework to maximize efficiency of usage for program managers

Tested digitization of PEGA and presented project in front of 200 employees including Cisco's CIO

Researched and studied Cisco Tetration Analytics platform to educate team members

Business Analyst — Enterprise Release Management Organization

Restructured skills assessment process across IT using Tableau & updating expired data

Supported implementation of PEGA into Cisco’s IT community for continuous delivery & presented project to senior executive leadership

Utilized Rally software by writing user cases & defects to optimize seamless development of PEGA

Business Analyst — Business Operations

California Polytechnic State University

Developed a positive living community for 120 on campus residents through promoting academic excellence, addressing a diverse range of student needs, & enforcing campus policies

Coordinated & facilitated educational & social programs to foster personal & academic growth for first year students living in the Sierra Madre dormitories

Corresponded with supervisors & resident advisors to properly respond to emergency situations, plan events, organize meetings, & resolve conflicts

Calculated a budget for 6 programs & events per quarter based on the forecasted number of residents attending

Resident Advisor

Starbucks

Analyzed and evaluated amount of product in stock & supported supervisors by recommending quantity of items to order

Organized 100+ items weekly by arranging acquired goods optimally in store & documenting items received

Connected & responded to customer needs efficiently by completing tasks & providing exceptional customer service

Collaborated & communicated seamlessly with coworkers to output products & accomplish responsibilities efficiently

Adapted to difficult customers with unique needs & patiently dealt with complaints to happily resolve customer’s interests

Barista

Hello! I'm Michael and I am a passionate problem solver looking to use my people and data analysis skills in tech. In my short professional career I've come to enjoy working with others, efficient task completion, project management, and spreadsheets.

Thanks for taking a brief look over my profile. Feel free to reach out! I love connecting with others, especially over topics such as soccer, music, exercise, and fashion.

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