Radiant Digital

I prioritize the user in guiding product development by measuring what they are currently doing in the product, conducting interviews, and leveraging survey data. My background in data helps me to quickly find, gather, and understand the various parts of the story - then put them together in a direction for the team to run toward.

I have successfully launched a “Bible Verse of the Day” product as well as in depth Bible Study Guides, beginning a steady stream of subscription signups from zero on the legacy product. Through rigorous A/B testing of signup experiences and payment messaging we have optimized the customer lifecycle funnel based on data and user feedback.

Product Manager | Senior Business Analyst

Automated data pipelines to save hundreds of hours of end user's time spent updating datasets. Built and maintained several Tableau dashboards for various departments to help with data focused decision making. Centralized company financials to give daily high level metrics with the ability to quickly troubleshoot and identify areas for improvement.

Senior Business Intelligence Analyst

Blip

Responsible for changing the company's pricing structure that led to a scalable increase in revenue capture. Built out an asset scoring system that predicted market revenue and current assets for improvement.

Business Intelligence Analyst

Was responsible for 1,500 billboards from over 260 media owners to increase profitability. Reduced down time, produced data driven onboarding materials which decreased time to revenue, ad approval rates, and overall profit.

Sign Operations Analyst

Responsible for creating attitudinal loyalty in customers and creating a system that maximizes retention, reduces churn, increases customer value, and that improves the customer experience and customer satisfaction.

Customer Success Specialist

PARRIS

Built the referral system processes and procedures to increase revenue capture by $300K/yr without increasing operating expenses. Achieved by leveraging existing tools for updated accountability and adding partners to our network.

Referral Services Coordinator

Managed and headed the use of our eDiscovery databases. Flagged key documents for depositions, exhibits and for further research. Helped develop strategies with the case with attorneys based on findings and scientific research from our expert witnesses. Prepped attorneys for depositions and hearings. I attended depositions to assist.

Litigation Assistant

Fielded numerous incoming calls, in person meetings, and online leads from potential new clients made decisions to refer, sign, or reject cases. Gathered details from interviews with potential clients. Created marketing tracking of all incoming lead sources to analyze our marketing sources.

Intake Specialist

Sears, Roebuck and Co.

Responsible for sales of appliances to potential clients. Needed to know all product specs and be able to communicate these and other reasons for closing a transaction.

Sales Representative

Business Intelligence analyst responsible for several projects to save man hours, increase lead quality, and optimize revenue and spend across multiple departments.

From creating new processes and procedures to adhoc analysis my goal is to put actionable insights from data in front of end users.

Skilled in SQL and data visualization as well as strong communication skills I help lead out data driven stories to show the history, where we are and what's next.

Taplio

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