Ministry Brands

Customer Support Specialist

Tech USA

· 16 Sales leads developed in under a quarter

· Sold candidates on interviewing with clients through cold calling and social media outreach

· Sold clients on interviewing our candidates through crafting career summary write-ups

Recruiter

Fifth Third Bank

Closed meetings between Relationship Managers and Premiere clients by discussing benefits of Fifth Third products resulting in estimated $2000 profits- A goal I set for myself as this is not tracked or required. Profit estimated based on number of conversations I had and monthly prices of 5/3 products

Aiding in client retention and customer success by providing product knowledge and troubleshooting instructions to build rapport between clients and the bank

Trained and mentored largest hiring class ever in the CSC, resulting in customer retention by passing down product knowledge and phone skills to 12 new agents

Averaged 4/5s and 5/5s for all customer surveys in 2022, exceeding goal

Commercial Premier Client Specialist

Solved commercial client banking needs by displaying a wide array of bank product knowledge

Built relationships by identifying customers’ needs and connecting them with Relationship Managers to close sales, resulting in $1,000 in estimated profits, a goal I set for myself as this is not tracked
Profit estimated based on number of conversations I had and monthly prices of 5/3 products

Worked collaboratively as a team to achieve service goals and solve client’s needs in an ever-changing industry

Exceeded service metrics every audit by getting over 100% to goal every month in quality scores in 2022

Commercial Services Agent

Ensuring all customer deposits are accounted for properly while working in a team environment

Serving as first line of defense against counterfeit bills entering the bank under customers’ accounts

Displayed Accounting skill by creating daily balance sheets to record daily activity and ensure accuracy

Vault Teller

Bishop's Quarter

Provided excellent customer service while assisting the bartenders by gathering supplies and ingredients
Heavy Lifting including Kegs, and other supplies

Bar Back

Kings Island

Supervised Crews of up to 10 crew members at a time
Trained New Hires in areas such as Equipment Operating and Safety

Park Services Supervisor

Tip Whip

Promoting a startup transportation app for college students through social media marketing and class speeches

Increased app downloads on campus, resulting in the first 50 downloads

Utilized effective communication to promote the app, inform the market of the value of the 
              app, and recruit drivers

Marketing Intern

I have a passion for both business, and martial arts/ fitness. I believe I can inspire people to be their best selves, as I have in my time as President of the Men's Rowing team at Ohio U, and other ventures.

My goals are to one day lead teams of my own. A marketing/operations team as manager, a martial arts team as a coach, potentially coaching personal training clients, etc. In my pursuit of these goals I will strive to find a balance of full time and part time focus in these areas that is right for me and my employers.

Currently taking some time to decide on next steps regarding furthering my education in these fields, and then finding great teams to be a part of.

Taplio

Theo Piercy's Linkedin Analytics

Theo Piercy

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Theo Piercy's Linkedin Analytics

Theo Piercy

Want to drive more opportunities from LinkedIn?

Theo Piercy's Linkedin Analytics