RP Global Consulting Inc.

As an Independent Management Consultant with RP Global Consulting, I apply my expertise in corporate leadership and strategy to drive meaningful change. My commitment to human-centric and collaboration-driven cultures has been central to my success in managing diverse, cross-functional teams. My approach to leadership is rooted in empowerment and trust, striving to make a positive impact and championing collective success.

I'm currently working on my first book, set to be released in 2024, which focuses on personal leadership.

CEO and Owner | Author

Salesforce

Served as the main liaison between Salesforce and its clients, managing the entire life-cycle from pre-sales to delivery and post-sales engagement.

Interacted, presented, and built relationships with clients' C-suite, executives, and project teams.

Led project and program managers, along with a team of developers, designers, technical architects, solution architects, business analysts, and testers, delivering transformational enterprise-level projects.

Collaborated with pre-sales and sales account partners, account executives, SVPs, VPs, directors, and other functional areas as needed.
Held responsibilities for E2E delivery, mentoring, developing client and project strategy, interviewing, hiring, managing financials, leading teams, and overseeing project turnaround tasks.

Delivered several digital transformation projects in the health and life sciences industry related to health insurance quoting, enrollment, and rating between 2019 and 2023.

Achieved some of the highest customer satisfaction scores at Salesforce, with several ratings of 5/5 and 4.8/5.

Managed project budgets ranging from $1-8 million and team sizes from 5-25.

Nominated for the Cultural Champion Award in November 2023.

Senior Engagement Manager | Delivery and Sales | Health and Life Sciences

Led the transformation project of Salesforce Industries Large Group solutions for a regional health insurance company, replacing a 20+ year old legacy system.

Mentored and coached the client on Agile practices before and during the development and implementation.

Led a multinational team of approximately 25 technical and functional professionals.

Enabled hundreds of brokers and internal staff to become active users of the new solution for large group quoting and renewal.

Reduced email traffic by approximately 60-80% as a result of the project's success.

Received a CSAT of 5/5

Senior Manager, Engagement Delivery | Health and Life Sciences 

Assumed leadership of a challenging project for a prominent regional health insurance provider

Implemented strategic changes to streamline project processes

Provided guidance and direction to steer the project towards successful completion

Achieved a perfect CSAT score of 5/5 as a testament to the project's success

Manager, Engagement Delivery | Health and Life Sciences 

Led the implementation of the Salesforce Industries Claims application for Airbnb, which is now operational worldwide

Orchestrated a collaborative effort between the project team and the client to develop an end-to-end solution onsite

Successfully launched the solution, now utilized by approximately 4 million hosts and millions of guests across 220 countries

Achieved a perfect CSAT rating of 5/5 for the implemented solution

Senior Delivery Manager | Travel and Hospitality

Vlocity

Led a Digital Transformation project for a major health insurance company, overseeing a globally distributed team of developers, designers, and architects

Successfully transitioned the organization from a paper-based system to an online quote, enrollment, and underwriting platform within 7.5 months

Played a key role in reengineering the DevOps process to enable code deployment on demand

Implemented solutions utilized throughout California, resulting in significant cost savings and improved omnichannel efficiency, enhancing the overall customer experience

Facilitated the company's cultural shift from a waterfall methodology to embracing an Agile mindset

Negotiated multiple SOWs with the client and system integrators as partners

Recognized as the best team among the 140 plus projects worldwide.

Senior Delivery Manager | Health and Life Sciences

Delivered the initial beta of Vlocity solutions in December 2018
Implemented 
additional functionality in February 2019 and several key features in July 2019

Led a globally distributed project team, comprising members from diverse backgrounds and organizations

Helped the client sunset an old portal and transitioned them into modern digital workflows with an omni-channel approach to serve their B2B customers

Collaborated with a System Integrator partner, negotiating multiple SOWs with them

Ensured the overall project was delivered on time, under budget, and with no escalations

Received CSAT of 5/5

Senior Delivery Manager | Communications, Media, and Telecommunications

Implemented the first Vlocity solution in LATAM for a telecom client, leading every aspect of the program

Managed a program involving 8 development scrum teams and supporting individuals

Hired approximately 65 IT professionals from the region, expanding the team from 60 to around 125

Cultivated relationships with a dozen vendors in the LATAM region and served as the primary SI for the program

Team members were sourced from various countries in LATAM, the US, India, and Europe

Addressed all issues related to people, process, and products

Managed, developed, presented, and negotiated on a range of issues with the client

Conducted five town hall-style meetings and workshops to align and influence the client and our team for successful delivery

This effort was transformational in guiding the future growth of Vlocity and eventually being acquired by Salesforce

CHIP - Complete Health Improvement Program

•	Challenges of global health epidemic is well known to all irrespective of age, race, nationality, etc. As a global community, we cannot continue to do what we have been doing for so long and expect this trend line to change.  

•	I decided to do something about it and got certified in a proven scientific and data-driven Lifestyle Enrichment Program called CHIP in addition to taking a certification in "Plant-Based Nutrition" from Cornell.

•	CHIP is offered in over 300 locations worldwide. Now, I can offer the CHIP program worldwide, impacting people's health and wellness both at a community and corporate level. 

•	The Complete Health Improvement Program (CHIP) - formerly Coronary Health Improvement Project - is an affordable, lifestyle enrichment program designed to reduce disease risk factors through the adoption of better health habits and appropriate lifestyle modifications. The goal is to: lower blood cholesterol, hypertension, and blood sugar levels reduce excess weight. This is done by improving dietary choices, enhancing daily exercise, increasing support systems and decreasing stress, thus aiding in preventing and reversing disease (www.chiphealth.com).


•	CHIP is based on the fact that 86% or more of our Western diseases are “lifestyle-related,” according to the U.S. Surgeon General[1]. These diseases are connected to our processed diet; lack of exercise; overuse of cigarettes, alcohol, and caffeine; increased levels of stress; and the quality of our support systems. These diseases include:

•	Heart Disease
•	Stroke
•	Hypertension
•	Diabetes
•	Overweight
•	Certain adult cancers
•	Diverticular disease
•	Constipation
•	Heartburn
•	Arthritis
•	Impotence
•	Depression/Anxiety
•	Fatigue

•	Piloted in communities throughout North America, and with results published in more than 31+ scientific and medical journals, CHIP is making a difference

•	CHIP is designed and developed by Lifestyle Medicine Institute, Loma Linda University, CA.

CHIP Facilitator | Lifestyle Medicine

T-Mobile

Coached and presented Agile 101 to middleware development teams

Supported their adoption of the Agile-Scrum development framework

Aligned various T-Mobile enterprise initiatives

Completed this short assignment at the end of a three-year contract

Sr. Technical Delivery Manager | Scrum Master- (Contract)

Led and delivered four enterprise-level projects to completion

Managed a combined budget of about $15 million

Oversaw project teams averaging about 80-100 individuals

Projects included:
E911: Improved infrastructure and associated IT systems to capture subscribers' addresses in near real-time

Data metering: Migrated all data and subscribers with data plans to a new system, simplifying maintenance and support by sunsetting the older system

Billing and Payment: Addressed a long-standing enterprise issue, reducing call center volume by over 85k calls per month and mitigating revenue loss upwards of $15 million per year

Technical Delivery Manager(Contract)-EIT Delivery

Led the BSS work stream as part of a multibillion-dollar enterprise transformation program

Managed a budget exceeding $20 million and over 40k requirements

Oversaw a team of approximately 200 individuals

Led deliverables across the program, including forecasting and managing the budget and vendor SOW

Achieved recognition with the U2.0 Team Player Award in 2016 for the BSS work stream, chosen from among 18 work streams on the program

Included rationalization of over 125 applications

Sr. Project Manager (Contract) | BSS

Oracle | TOA Technologies

Led several TOA's SaaS-based solution implementation projects, understanding clients' mobile workforce requirements in a production environment

Led and delivered on two concurrent implementation projects involving ETA Direct, a SaaS product with SOAP APIs, configuration, and testing for Home Depot.

Managed an onshore and offshore team of Solution Architects, Business System Analysts, and technical staff

Assisted in the sales process, including drafting the SOW to secure a contract with one of the world's largest retailers

Transformed the way Home Depot managed home improvement work orders for over 9000 contractors across the USA

Developed and launched the program in under 90 days, resulting in a significant decrease in the necessity for extensive call center staffing and an immediate $15 million reduction in operating costs

Project Manager (Contract) | Mobile Workforce Management

NII Holdings, Inc.

Led and drove the implementation of the Pre-Paid platform and vendor management in the five Latin American markets of Mexico, Peru, Brazil, Chile, and Argentina

Led a team of about 1000 people

Managed a project facing challenges stemming from lack of leadership, ownership, and open communication at all levels

Streamlined project communication, team's work-life balance, vendor management, overall execution, and implementation, resulting in successful delivery

Led contract negotiations with the vendor to closure, totaling upwards of $15 million

Led a multinational team across Latin America, North America, France, and India

Worked with a budget of about $55 million

Global Project Manager | Pre-Paid (contract) | LATAM

Cox Communications

Led an application development project to replace and deploy an existing commercial Self-Activation application with an IVR & Web integrated solution

Integrated project plans from several development teams into a master program plan

Developed a nationwide launch and deployment project plan across 26 US markets

Led a large cross-functional team of developers, sales, marketing, and field staff from across the organization and around the country

Developed a budget and presented it to senior management to secure funding

Project Manager (Contract) | Self Activation

Led the implementation of 2G & 3G solutions with a team size of more than 100 and a budget exceeding $30 million

Negotiated a new contract for the team with the client

Negotiated work orders for the next phase of the project

Successfully delivered the project on time

Project Manager- Customer Care and Billing

Provided leadership to a team of over 100 onsite project team members during the implementation of an entirely new 3G network and supporting IT BSS systems

Managed a turnaround project focusing on restoring work-life balance, streamlining communication, and ensuring accurate daily project status updates

Achieved all goals on time through exceptional team effort and trust


Led the PMO for the System Integrator, overseeing the implementation of various systems to support 3G wireless services

Managed, coordinated, and reported on the implementation of BSCS iX R2, Ericsson VAS, Alcatel-Lucent Pre-paid platform, SmartTrust 
OTA, Syniverse Roaming, and Huawei Core Network

Gathered and assessed requirements for future customer service offerings

Led and managed Risk and Issues across multiple teams, vendors, and countries, ensuring critical issues were addressed and resolved

Provided multi-level status reports to the System Integration PMO, Enterprise PMO, and the client's Senior Management

Provided management and support to four technical teams: Architecture, System Integration, Implementation, and Environment Management/DBA's

Project Manager | PMO Tactical (Contract) | Billing Transformation 

Intercall

Led the implementation of a new billing system from "Metratec" in North America
Coordinated efforts across several functional groups to focus on process-based requirements
Built trust through fearless action and effective support

Assumed responsibility for an ongoing project
-Refined processes, managed requirements sessions, redeployed resources, and defined scope and project plan
-Managed a project budget of approximately $40 million

Delivered phase-1 of the project on time
-Managed several functional tracks including credit and collections, Account Receivable, Pricing and Discount, and Customer Experience
-Delivered a mission-critical feature-GL and product mapping

•Managed over 40 professionals in five countries: Brazil, Mexico, India, the USA, and the UK

Project Manager (Contract) | Billing Transformation 

Global Service Delivery Leader | Digital Transformation Executive| Driving Customer Success & Business Growth | Keynote Speaker & Author

VP of Professional Services & Delivery with 26+ years of experience in SaaS implementation, global expansion, and enterprise software delivery.

🔹 Led 60+ enterprise software projects, managing $250K–$55M budgets across North America, LATAM, Europe, and Africa.

🔹 Built and scaled multinational teams, hiring, mentoring, and coaching 550+ professionals, leading teams of up to 1,000 people.

🔹 VP of Professional Services & Delivery with 26+ years of experience in SaaS implementation, global expansion, and enterprise software delivery.

🔹 Led 60+ enterprise software projects, managing $250K–$55M budgets across North America, LATAM, Europe, and Africa.

🔹 Built and scaled multinational teams, hiring, mentoring, and coaching 550+ professionals, leading teams of up to 1,000 people.

🔹 Managed the largest workstream on a $2B T-Mobile program, delivering 40,000+ requirements, rationalizing 125+ applications, and optimizing service delivery.

🔹 Spearheaded Vlocity’s LATAM expansion, hiring 125 employees in 9 months, reducing attrition from five per month to nearly zero.

🔹 Arrived in the U.S. with just $20, earning three graduate degrees in nine years, overcoming challenges that shaped resilience, leadership, and mentorship.

🔹 Author of *Safar: An Immigrant’s Journey of Life and Leadership (2024), sharing insights on career growth, leadership, and transformation from experience, not theory.

🔹 Specialist in global service delivery, digital transformation, customer success, and international market strategy.

🔹 Recognized for excellence, including Best Workstream on a $2B T-Mobile Program, Best team out of 142 global projects (vlocity), Cultural Champion Nominee (Salesforce), and 4X TOPs Performance Award (LHS Communications).

🔹 Keynote speaker, mentor, and business strategist, passionate about helping organizations and individuals achieve breakthrough success.

Sometimes, all it takes is raising your hand.

I stumbled upon an open mic event while walking through Salesforce Park in San Francisco this week. 

Curious, I stopped to listen.

I asked and discovered that The Writers Grotto hosts a free Words and Stories Series every Friday. 

Then, on a whim, I asked if I could share two of my poems in public for the first time.

And they said yes.

You never know what doors will open if you ask.

Not only did I step out of my comfort zone, but I also made a few new friends and had an unforgettable experience.

Opportunities don’t always knock—you must be willing to hit first.

Mary Ladd
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Ravi Prakash 

VP of Professional Services & Delivery | Digital Transformation & SaaS Implementation | Keynote Speaker | Author | Life and Leadership Coach for Immigrant IT Professionals

I made a wild promise on this rock in 1999… and life ensured I kept it.

Phil, whoever I marry, I will marry on this rock!"

March 1999. A beach in Brazil.

After nine years and three graduate schools, I finally found my first professional job.

But on that rock, drenched by the mist from the Atlantic Ocean, I felt truly at peace for the first time.

Then, I made a bold statement to my friend Phil Pierson

"Whoever I marry, I will marry on this rock!"

Fast forward to August 1999... I got engaged on that very rock.

To this day, I have no logical explanation for how it happened.

But I know this: it happened because I listened to my heart.

I have learned this, and it is very tough for most people. 

In business—and life—listening to your heart matters.

On this Valentine's Day, here’s an unconventional take:

Fall in love with your employees, not just your customers.

Not in the romantic sense but in an honest, authentic way, built on shared values.

Show your love for them by how you care for them. 

Happy Valentine’s Day!
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You can get a copy of my book, Safar: An Immigrant Journey of Life and Leadership, at Amazon or your favorite bookstore worldwide or borrow it from your local library.

Events come and go. Projects start and end. 
But relationships? They last a lifetime.

One of the best things about TDX 2025 or any other event is the people, not just the learning. 

I saw old friends, made new ones, and realized that while our careers evolve, the connections we build stay with us.

It reminds us that relationships remain the currency of success no matter how fast business moves.

Thank you to Ram Ganti, Charles McGuinness, Bill Karpovich, John McLaughlin
Stephan Thomsen, Solange Hale,  Pallavi Mangal, Jared Weiner,  Alex Walter, Ashley Nelson-Parker, Andrew Barrick, Matt Jackson, Ram Reddy

Tag those you want to meet, and make it happen! 

#Networking #Relationships #LifelongConnections #Salesforce 

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The best leaders aren’t perfect. They’re real.

Volodymyr Zelensky started as a comedian—far from the image of a "traditional" leader.

Yet, when war came to Ukraine, he led with courage, authenticity, and resilience.

People didn’t follow him because he was flawless. 

They followed him because he was human.

Imperfections aren’t weaknesses—they’re our leadership superpower.

If someone doesn’t value your authenticity, that’s on them—not you.

Lead as your whole self. That’s where real impact happens.

It is that simple!

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TDX 2025 just wrapped, and one thing is clear: 
AI isn't the future—it's the NOW.

Salesforce is doubling down on Agentforce, Prompt Engineering, and Agentic workflows.

And if you're in tech, this shift isn’t just exciting—it’s urgent.

Are we ready for a world where AI agents don’t just assist but act autonomously?

My take on TDX2025 :
- AI-driven workflows that reduce human intervention
- Prompt engineering as the new programming language
- Agentic systems that execute complex tasks end-to-end

The winners would be:
-Those who can design, deploy, and optimize AI agents while keeping humans in the loop.

The losers would be:
- Those who assume AI is just another tool, rather than a fundamental shift in how work gets done.

We’re not talking about the future of work anymore.

We’re talking about the work of the future—and it’s happening NOW.

But here’s the REAL CONVERSATION we need to have:

I don’t claim to have all the answers, and I refuse to be a parrot blindly echoing fears that AI will eliminate jobs across the board, but it will. 

We must discuss how today’s and tomorrow’s workforce can adapt.

We cannot label entire generations as "non-AI ready" or "unfit for AI."

And we shouldn’t become so AI-dependent that we lose WHAT MAKES US HUMAN.

The question isn’t if AI changes the workplace—it already has.

The real question is: How do we ensure people are ready for what’s next?

Let’s talk.

Ram Ganti Zach HawtofAshwin Kumar SrinivasanRavi Marada Ramesh Mudunuri Bala Gangadhar Vadlamuri Canice Wu Chetan Anand Ashley Nelson-Parker Charles McGuinness, Bill Karpovich, John McLaughlin, Stephan Thomsen Solange Hale Pallavi Mangal, Chris Stegall  Jared Weiner Alex Walter  Andrew Barrick,Matt Jackson, David Schmaier Leah McGowen-Hare, MSEdFabiano Hale Errol SchmidtSanjay GidwaniSiddhant ChughBill ButtimerAkshay PanseKarim AlimohamedArun AbichandaniNing Yan Qianwen Chen Ram Reddy 



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Silicon Valley thrives on ideas, innovation, and the people who bring them to life.

Yesterday, I had the incredible opportunity to attend and speak at the EchoHer event—an initiative my friends Qianwen Chen and Neeraj Singh, MBA Singh started to amplify women’s voices in entrepreneurship. 

The energy in the room was electric, filled with brilliant minds driving impactful change.

Not everything is about AI (though it’s shaping the future). 

At its core, innovation is still about people, passion, and purpose.

Beyond the event, I spent the day connecting with the Data Cloud team at Salesforce Tower and catching up with a former colleague from Vlocity. 

This week has been a reminder of one of the most straightforward yet most potent truths:

- Never eat alone.
- Surround yourself with people who inspire you.
- Support those who are building a better world.

Grateful for the conversations, connections, and the shared mission to drive meaningful change.
Ria ChakrabartiRadhika IyengarAnna TeeHarton WongNeeraj Singh, MBAYichen JinJuan Carlos PeraltaQianwen ChenPavel Vinitsky, PhDLana ZapalikovaJennifer Y. Chan, CFAMina Usui🚀Serena AllenKevin LiJosh Cain, PhDJorden WoodsChristopher Buchanan

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No one owns a relationship. 
We either build, strengthen, weaken, or destroy it.

In sales, people often say, "I own this account" or "I own this relationship."

Nothing could be further from the truth.

Relationships aren’t owned—they’re nurtured.
Everyone on a project or team can strengthen or break them.

One of the simplest yet most profound lessons I learned from my grandparents, parents, and teachers was that helping others never diminishes one's ability to succeed.

Generosity is not a finite resource.
The more you give, the more you grow.

Today, I want to highlight three  incredible individuals I had the privilege of hiring and working with at Salesforce:

Sridhar Rangu, Kiran Bhuse, and Ram Ganti

- Exceptional at what they do
- Hardworking, respected, and valued by peers and clients
- True team players who make an impact

Yet, none of these qualities were considered when they lost their jobs two weeks ago.

If you’re looking for top-tier talent, reach out. They helped my team at Salesforce, and now I hope my network can help them.

Helping others and building trust are the only ways to grow.

- Don’t keep score.
- Don’t wonder if you’ve helped "enough."
- Your well of generosity never runs dry.

Many talented professionals are looking for their next opportunity.

Don’t be shy—highlight them, support them, and pay it forward.

Let’s go, everyone… if not you, then who?
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You can get a copy of my book, Safar: An Immigrant Journey of Life and Leadership, at Amazon or your favorite bookstore worldwide or borrow it from your local library.

2007-2008 broke me. 

- 36 final-round rejections. 
- No job. 
- No money. 
- A new baby. 
- A new home. 
- No health insurance.

I was stuck—until I changed one thing. And it changed everything.

I had a realization:

What if the problem wasn’t my skills or experience—but my BELIEF in what was possible?

That’s when I stopped waiting for permission.

I became an INDEPENDENT CONSULTANT.

That one decision changed everything.

Here’s what most people don’t realize:
1. Many people chase a “permanent job” as if it offers security.
2. But in today’s economy, there is nothing permanent about a permanent job.
3. At the end of the day, we are all contractors.

The difference? Some choose to own it.

What I Learned:
1. Rejections don’t define you—your response does.
2. The right path isn’t always the traditional one.
3. Job security isn’t given. You create it.

If you’re facing setbacks, maybe it’s time to bet on yourself and upgrade your BELIEF SYSTEM. 

Have you ever taken an unconventional leap that changed your career? 
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$100K in debt. No job. And I still said NO.

Most people would have said, "Take it. You need it."

I almost did.

I was in Charlotte, about to graduate with my third graduate degree, drowning in six-figure debt. 

A job offer sat before me—security, stability, a way out.

But my heart wasn’t in it. 

I knew deep down—I wasn’t meant to stay in Charlotte.

Turning it down felt reckless. 

But it also felt right.

So I walked away with no backup plan, just FAITH that I was making the right call.

What I learned about myself in that moment—about courage, alignment, and trusting my gut—was more valuable than anything I ever learned in school.

Even in the age of AI, self-awareness is the most critical education because security can be the biggest trap, and risk is often the only way forward.

Would you have taken the job or walked away? 

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Outstanding leadership builds empires. Bad leadership destroys them. Fast.

Leadership isn’t just about making decisions—it’s about the IMPACT those decisions create.

At the corporate level, Satya Nadella transformed Microsoft into a trillion-dollar giant through vision and collaboration. At the same time, at WeWork, Adam Neumann led his company to a dramatic downfall through reckless leadership.

At the national level, Lee Kuan Yew built Singapore into an economic powerhouse, while Venezuela’s chaotic governance led to financial collapse and a humanitarian crisis.

No company or country is IMMUNE TO DECLINE. 

It takes decades to build something great, but only a short time to destroy it.

Sustainable success demands every citizen, employee, and leader STAY ALERT, engaged, and responsible for shaping the future.

Whether in boardrooms or government halls, leadership defines everything.

So the question for all of us is, how can we ensure leadership that builds, not destroys, and is held accountable?

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I walked on FIRE. Two times.

Years ago, I attended a Tony Robbins event where we did something crazy—we walked on burning hot coals. 

But before that, we had to go through a powerful exercise:

1. We wrote down one limiting belief that was holding us back.
2. We threw it into the fire, watching it burn away.
3. We spent hours conditioning our minds to believe we could do the impossible.
4. Then, we walked. Barefoot. On fire.

The first time? Terrifying. 

The second time? Empowering.

And that’s when it hit me—our beliefs shape our reality. 

Most of our limits exist only in our minds. 

CONDITION the MIND, and the BODY FOLLOWS.

The same applies to business. To leadership. To life.

What’s ONE limiting belief you’re ready to throw into the fire?

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The best part of any event? 
The unexpected conversations that change how you think.

Heading to TDX2025, and I couldn’t be more excited! 

Events like these are more than just sessions and keynotes—they’re about reconnecting with old friends, meeting new people, and walking away with fresh insights.

This time, I have three goals:

- Learn something new: Agent force, Prompt Engineering, Flow, and Data Cloud

- Meet someone I’ve never met before

- Catch up with old friends and colleagues: Bill Buttimer, David Schmaier, Steven Sparapani, Rajeev Shankar, Siddhant Chugh, Akshay Panse, Christie (Diedrick) Martin, MBA, Stephen Dulan, Karim Alimohamed

As the saying goes:
“A single conversation across the table with a wise person is worth a month’s study of books.” – Chinese Proverb

Let’s connect today between 1:30 and 2:00 PM or after 5:00 PM if you are attending and make it a memorable event.  

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#Salesforce #Networking #LifelongLearning

Some moments stick with you. 
This was one of them.

When I entered the Delta Sky Club at SFO yesterday, I encountered Linda Avilla, a Delta Airlines employee. 

She has been with the company for 36 years. 

We struck up a conversation, and at one point, she asked if I had any suggestions for improving the Sky Club experience.

I shared an idea:

What if guests skilled in music, singing, comedy, or writing could share their talents in an open mic setup?

She listened intently and said, “I’ve never thought about that before.” 

We parted ways, and I didn’t think much of it.

But 30 minutes later, she found me.

She asked for my SkyMiles number and contact details to share the idea with management.

This moment reminded me why I love connecting with people, sharing ideas, and embracing conversation. 

You never know where a simple chat might lead.

Don’t be shy. Be open.

Conversations—big or small—can lead to unexpected opportunities and impact.

Who’s the last stranger who left an impression on you?

Let’s share and honor the millions of unsung heroes who make our lives better and memorable. 

Ed Bastian Chitra Satish, PHR Delta Air Lines

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My heart commanded me to write today's poem titled, "SOUL" 

It’s not something you can see.

Not something you can touch.

But it is everything.

Our being as individuals, leaders, parents, teachers, bosses, friends, and spouses is not defined solely by our titles or actions.

It is shaped by something more profound—our soul.

And yet, in today's world, we see many selling theirs.

Corporate and political leaders conform without questioning the cost.

They trade integrity for power.

Truth for comfort.

Authenticity for approval.

So, here is the poem:

Soul...

What is a soul, after all?

Is it all of me, or just a whisper of me?

I look deep inside and know—
it is the light, the fire, the essence of all I am.

Don’t sell your soul for anything,
least of all for money or fame.

For once it’s sold, the light dims,
and what remains is only shadow.

One may feel rich, revered, untouchable,
but behind the curtain, the truth lingers—
a hollow echo in an empty hall.

Guard your soul.

Hold it close.

For without it, you are but shadow.

Have you ever felt the pressure to conform at the cost of your soul?
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Soul

3.5 hours. Gone. Just like that.

Yesterday, I had a meeting in downtown Atlanta.
Between traffic, detours, and standstill congestion, my total drive time was 3.5 hours.

For what? A one-hour meeting.

Stress. Wasted time. Pollution.

Yes, face-to-face meetings have value. 
But let’s be honest: forcing people back into offices, especially in major U.S. cities, is madness.

-Time lost can’t be recycled.
- More time in traffic = More stress, high BP, accidents, and road rage.
- And let’s not forget the environmental impact.

With today’s tech, remote work is not just possible—it’s better.

So why do we still pretend the 9-to-5 commute is the only way?

Innovative work > Busy work. 

Let’s stop glorifying the grind and start valuing time.

Share your take!
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Who you associate with defines you.

For individuals. For companies. And for nations.

Leadership isn’t about making easy choices.

It’s about making the right ones.

What are we signaling when we align ourselves as people or nations?

Do we stand for the rule of law, freedom, and those who cannot speak for themselves?

Or do we look the other way when it matters most?

Because in the end, we are the company we keep.

It is that simple. 

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Resisting diversity might feel like strength, but it’s a slow self-destruction.

Please don't take my word for it. 

History proves it. 

Leaders who surround themselves with sameness, reject new perspectives, and silence dissent may feel powerful in the short run—but they set themselves up for collapse.


Corporate examples:
- Elizabeth Holmes (Theranos) – Shut out external scrutiny, leading to a $9 billion fraud collapse.
- Adam Neumann (WeWork) – Built an echo chamber, made reckless decisions, and lost everything.
- Travis Kalanick (Uber) – Created a toxic, exclusionary culture that forced his resignation.

Political examples:
- Nicolae Ceaușescu (Romania) – Ruled with absolute control, ignored diverse perspectives and was overthrown violently.
- Muammar Gaddafi (Libya) – Suppressed opposition for decades but ultimately fell due to internal revolt.
- Bashar al-Assad (Syria) – Ignored political diversity, leading to prolonged conflict, humanitarian disaster, and exile for him and his family. 

There is a simple lesson for those who can SENSE, FEEL, and RESPECT that leadership is NOT about THEM; it is about OTHERS, the PEOPLE we choose to SERVE. 

 Authentic leadership embraces diversity, challenge, and collaboration. 

The alternative is not failure but self-destruction.

Is your leadership team embracing diverse perspectives or just reinforcing an echo chamber?

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The best things in life aren’t things. 

They are conversations.

Loneliness is at an all-time high -58 % of U.S. adults feel it. 

But what if the cure isn’t more distractions but better conversations?

Ralph Waldo Emerson called conversation an art. And like any art, it takes practice.

Friday is the perfect time to sharpen your conversation skills—ask more profound questions, listen fully, and connect beyond small talk.

A great weekend starts with a great conversation. 

Who will you be talking to today?
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Once, I was pressured to fire an entire team based on rumors. 

It was my second week on the job. 

I knew refusing could cost me my career or future promotions, but I had no choice. 

I was expected to let people go based on unverified information, without evidence or due process. 

It was a test of my being.  

I refused. Instead, I investigated and found a culture of misinformation and blame. 

Had I followed orders blindly, I would have destroyed careers without reason. 

I earned my team's trust and built lasting relationships by standing my ground. 

Authentic leadership isn’t about making easy choices—it’s about having the backbone to protect those who depend on you, even when it puts you at risk.

Let's remember the wise words from Rumi:

"Be like a tree and let the dead leaves drop."

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In a single moment, my entire life changed forever.

On December 28, 1988, I packed my belongings, said my final goodbyes, and boarded a plane with just $20 in cash and a $2,000 loan in traveler’s checks. 

As I looked out the window, watching my home country shrink below me, one thought echoed in my mind:

This is happening.

It all started with an offhand remark from a relative four years earlier—one comment that unknowingly altered the course of my destiny. 

Now, I was leaving behind everything I had ever known for a place I had never been.

The gap between my expectations and reality? Wider than I could have imagined. 

But looking back, I realize that UNCERTAINITY is where growth begins.

For every immigrant, professional, and dreamer venturing into the unknown—your journey will transform you in ways you cannot yet perceive.

Sometimes, the smallest moments—one comment, one decision—can change your life forever. 

I call them the INFLECTION POINTS in my book. 

Trust the process.

We all have a story; share yours!
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