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Thérèse Charlton's Linkedin Analytics

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Thérèse Charlton

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ABOUT MY CAREER Job titles to one side; my career has centred around what I enjoy * Customers * Operational Improvement * People - teamwork, collaboration, leadership These passions have driven me to become an operational and transformation leader with significant people, resourcing and process transformation experience who has recruited, led and developed teams of 2 to 1300 in a variety of service operations and matrix project delivery teams. I have worked in different markets, company types, stages of growth and countries but always with a strong thread of people, customer and improvement focus which has, in turn, led to positive commercial outcomes. Redundancy during recession spurred me on to build my own recruitment consultancy for customer experience roles which I ran successfully for 7 years before being tempted back into Operations by two ex colleagues in succession who needed operational teams transforming. ABOUT ME In whatever I have done, my ethos is: * treat others as you would like to be treated - co-workers and customers * support and challenge myself and colleagues to be the best we can be; work hard and be focussed * keep improving and learning - myself, my team, processes. And life’s too short for work not to be enjoyable. That comment is at the end of my summary but absolutely not an afterthought! Recognised in the 2022 top 100 key contributors within the CX and Contact Centre community by The Customer Experience Foundation. #dowhatyoulove #customerexperience #cx #coach #customercentric #resourcing #leadership #projectmanagement #contactcentre #operations #customerservice #improvement #transformation #capability #troubleshooter #beyourself #collaborate

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