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Vipin Tiwari

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A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations Management and Sales. I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated customer queries received through various communication channels. A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high percentage of the personal and business accounts while strategising to help acquire more corporate business accounts. Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve better customer services, eventually, leading to achievement of deeper customer engagement and market penetration. CORE STRENGTHS: ► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building. ►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate training and feedback. ► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business issues while addressing client queries. ► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project deadlines. ► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction. PERSONALITY TRAITS: ➤ Amicable and flexible. Energetic and inspiring. ➤ Dependable, detail-oriented and holds strong work ethics ➤ A strong leader & team player with excellent professional networking skills [email protected]

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