Wise.swiss

At Wise.swiss, I act as a vital bridge between our clients and the tech team to ensure the success and continuous evolution of our SaaS solutions. Working in a fast-paced startup environment, I wear multiple hats to drive process efficiency and enhance user experience:

Key Account Management
• Ongoing client support and relationship building
• Needs analysis and tailored solutions
• Retention and long-term engagement

Collaboration with the Tech Team
• Translating customer insights into clear development inputs
• Prioritizing product features based on value and feasibility

Product Ownership
• Defining and evolving the product vision
• Structuring and managing the product backlog
• Driving the product roadmap and aligning it with business goals

UX/UI Enhancement
• Redesigning and optimizing interfaces in Figma for intuitive user journeys

Documentation & Process Optimization
• Streamlining workflows and defining clear specs
• Establishing best practices to support smooth and scalable development

Key Account & Product Strategy Lead

Weely

Co-founder

TheFork, a TripAdvisor company

•	Software configuration according to identified needs
•	Training and onboarding of new partners
•	Migration of existing customers on new software
•	Upgrade and relationship monitoring

Partner Success Manager

REJOLT

•	Project management and configuration of SAAS software
•	Commercial development and training in the use of the tool
•	Customer service

Customer Success Manager

Réseau des alumni

•	Creation and development of the start-up (sales)
•	SAAS Product management (agile methodology)
•	Sales and business development
•	Product marketing & customer service

Business Owner

CAPIFRANCE

•	Specialized in B2B & Hotel Real Estate (commerce et entreprise)

Real Estate Agent / Mandataire en immobilier d'entreprise

Golf d'Anjou

- Creating new marketing promotions
- Negotiating with suppliers
- Events coordinator

Assistant General Manager - Intern

Key Account Manager & Product Lead at Wise.swiss, I act as the bridge between our clients and technical teams to ensure the success of our solutions.

Passionate about product management, UX/UI, and process optimization, I oversee projects from wireframing to product roadmap management in close collaboration with IT teams.

I strive to maintain strong client relationships by gathering their needs and ensuring their satisfaction. Always seeking continuous improvement to enhance user experience and drive business value.

Taplio

Thomas Bercin's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Thomas Bercin's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Thomas Bercin's Linkedin Analytics