Deloitte Consulting

Customer Care, Customer Service, Service Operations, Service Experience, Service Excellence, Service Transformation, Business Process Outsourcing, Conversational AI, Customer Relationship Management, Project & Program Management

Senior Manager - Digital Customer (Service Excellence) | Systemic Coach

Envolved GmbH

Customer Relationship Management, Customer Loyalty, Customer Experience Management, Customer Care, Customer Service.

Senior Project Manager Customer Centricity

Majorel

CX Consulting (junokai GmbH, Berlin), e.g. CX Health Checks; RFP Management for Mutli-Language BPO Services; Operational Governance & Steering, Digital Process Transformation; Self Services, etc.

Senior Manager Transformation & Consulting

MediaMarktSaturn

Department Manager CRM & Customer Retention (redblue Marketing). Project Management & Rollout of Media Markt Loyalty Program.

Department Manager CRM

AUDI AG

(Digital) Market Consultant (esp. Australia, Korea Republic, Japan)

Market Consultant (Digital) Customer Experience (Overseas)

Establishing Customer Care & Call Center setups in various European countries (e.g. Turkey, Poland, Russia, Greece, Spain, etc.) to strengthen (Multichannel) Customer Experience.

Manager Customer Care & CRM

Loyalty Partner

Customer Insight Consulting & Supplier Collaboration (Loyalty Data related).

Consultant

Broad international experience and proven record in CX, CRM and Customer Care (18+ years) working in retail & automotive sector, for enterprises as well as SMBs, on industry & service provider level. Consultant personality with natural passion to sustainably facilitate and empower human-centric change & transformation ambitions. Servant leadership & coaching attitude showing authentic commitment and enthusiasm for people's individual growth.

Taplio

Thomas Dreesbach's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Thomas Dreesbach's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Thomas Dreesbach's Linkedin Analytics