Quadient

Global Director - Technical Support COE

Director of North America Support

Altera Digital Health ANZ

Associate Manager Client Technology

Allscripts

•	Responsible for supervising 40 employees, supporting 200+ clients and over 2,000 servers running various applications on different infrastructures and technology from On-Premises, Hosted and/or Azure customers.
•	Responsible for supervising team on 15 different applications over various back-end infrastructure and configurations.
•	Responsible for attending calls related to customer queries and complaints with the focus of offering solutions, as well as internal sales, strategy, and leadership calls.
•	Develop and provide monthly reports to clients on SLA’s and support tickets.
•	Ensure work performed by teams is reviewed from a strategic perspective and ensures activity is aligned to overall business goals.
•	Write and documented all SOP’s and process documents from T1 to T3 support, as well as customer facing documentation for business service and support offerings.
•	Liaison between Allscripts, customer IT Resources and external vendors as necessary per client needs.
•	Develop team goals and KPI’s to drive workload from T3 to T1 (4% goal for T3 Tickets) to allow T3 to perform more SME and project-based work to improve stability of customer systems with more valuable alerting.
•	Observe and evaluate monthly operations and trends for clients and collaborate with teams to improve efficiency and productivity both internally and at customer sites.
•	Consult with users, management, and vendors to assess computing needs and overall system requirements.
•	Recruit, hire, train and supervise teams support staff and participate in staffing decisions.

McKesson Health IT

Systems Manager

Supervisory Team Lead

Senior Database Administrator/Developer						             	           Sept 2012
McKesson, Alpharetta, Georgia

Manage the design, planning, administration and continued maintenance of all databases for customer software development to include QA, Development and Performance systems. Ensured all data structures, documentation and design diagrams were maintained and provided to end-user customers and support/service teams. Developed and maintained all software database designs from concept to customer implementations.

•	Responsible for working with other DBA’s to effectively design, re-engineer and formulate new database solutions and enhance existing designs.
•	Responsible for migrating the remaining HECM customers from the Oracle database platform to the SQL Server database platform and provide technical support to customers as needed.
•	Responsible for reviewing application developers code and assist in optimizing SQL Queries for better efficiency and performance of both the database and software application.
•	Responsible for providing support to service/support departments when escalations arise to the development level.
•	Responsible for participating in team and department impact analysis and design sessions and provide feedback, design documents and models.
•	Responsible for writing new stored procedures, triggers, table scripts and modifications to existing database code across the development teams.

Senior Database Administrator/Developer 

Database Administrator/Department Supervisor									             
ITT Exelis, Kabul, Afghanistan								              Feb 2009 to Jun 2012

Manage SQL Server administration assignments for the Biometric Security of all ISAF Forces in the Kabul, Afghanistan area. Responsible for all database consolidation and scheme, enhancement of database performance, back-up and recovery, report generation, install and testing upgrades and patches, and performance tuning.

•	Responsible for managing the Kabul Base Cluster AO Personnel Services Department and supervising 40 employees from day to day movements, vacation schedules and new hire training.
•	Responsible for the day to day management of 4 other DBA’s throughout the Afghan region on multiple bases.
•	Responsible for the daily maintenance and monitoring of 12 SQL Server databases throughout the Kabul area for the ISAF forces.
•	Responsible for the management and planning of the new multi-million dollar Centrix network conversion for the ISAF Forces in Afghanistan, which will consolidate 30 separate standalone systems into one central location with the potential of saving the government millions of dollars in operational costs along with thousands of hours of down time in data results and searches, along with personnel resources.
•	Responsible for the management of all new and on-going database development and network management for the ISAF forces
•	Responsible for the communication of technical and business requirements to Senior Management  and Base Commanders and serve as the Subject Matter Expert for technical requirements and needs.
•	Responsible for the conversion of weekly uploads of data from CD transfers to the use of ftp file transfers for the LOGCAP project to BMO Headquarters at Bagram Airfield thus increasing data availability and security at a significant cost savings to the government.

Database Administrator/Department Supervisor

AdvancED

Manage SQL Server administration assignments for the AdvancEd school accreditation website and system. Responsible for all database consolidation and data integrity, enhancement of database performance, restoration, back-up and recovery, report generation, performance tuning and all new development.

•	Supervised 8 other database administrators and additional staff during development projects.
•	Responsible for the interviewing and recommendations of all new personnel hired to the Database Management team.
•	Responsible for the development and maintenance of 15 to 20 SQL Server and Oracle databases.
•	Responsible for the planning, management and delegation of all new and on-going database development for a multi-million dollar Non-Profit education project.
•	Responsible for all Ad-Hoc reporting, data requests and general report generation and weekly briefings to Senior Management and clients.
•	Responsible for the management of installation, configuration and troubleshooting of each database instance, to include replication, backup and recovery, partitioning, storage, and database groups and permissions on multiple systems.
•	Developed and maintained all Visio diagrams, dataflow diagrams and Project schedules for the Database Team. 
•	Worked with Cisco Routers and Switches and assisted with maintaining the Network Infrastructure and assisted with the installation and configuration of the new network, saving the company in excess of $200K in maintenance operation cost.
•	Provide 24x7 on call support of databases.
•	Trained a new DBA in the environment.

Database Administrator

First National Bank of Omaha

Sr. Systems Associate/Jr. Database Administrator					      	           Sept 2005 to Aug 2007
First National Credit Card Center (formally Infistar Corp)
Atlanta, GA

•	Developed and maintained 10 SQL Server and Oracle databases for client tracking and marketing purposes.
•	Developed and maintained all Access and Crystal reports and other reporting functionality.
•	Responsible for the creation, deletion and updating of all database tables, stored procedures and other database elements, as well as, any Ad-Hoc needs.
•	Responsible for all stored procedures, to include creation, debugging, optimization, and performance tuning.
•	Maintained and set-up database security, permissions, access, groups and users.
•	Developed and maintained all Microsoft Visio reporting and dataflow diagrams. 
•	Developed and researched data from IBM DB2 data warehouse.

Senior Systems Associate

SalesForce Inc

Regional Sales Manager

US Army

Team Lead (CID Agent)/Certified Paralegal

Result driven IT Leader possessing an extensive knowledge and background with technical equipment, hardware, and software. Customer and process oriented, managing multiple cross-functional teams across around the world. Experience with strategic planning, change management, budgeting, mentoring all the while focusing heavily on customer service.

Highlights
Strong Relationship Building through C-Suite Executives		Self-Started/Self-Directed
Detail and Process Oriented						                Strong Decision/Problem Solving Skills
Six Sigma Certified							                        Understanding of ITIL Concepts
Team Building Skills							                Highly Organized
Project Management Skills							        Strong Communication Skills
Customer Focused with Exemplary Client Reviews

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