Citroën

Oversee and work alongside 21 dealerships across South Wales and South West England to grow market share in local areas, whilst ensuring manufacturer and national (ZEV) compliance.

Increased total registrations (Sales) of both Passenger and Light Commercial Vehicles from 85% of sales objective to 125% through a combination of consultative sales coaching, training of all systems/tools available to the network, and identifying bulk sale
opportunities. 

Establish benchmarks to evaluate the performance of all levels of the management teams with full accountability in retailer performance; reviewed twice monthly on a dealer presentation
online and physical site visit. 

Ensure diligence with all manufacturer compliance measures, including stock management, demonstrator compliance, training, and lead management.

Zone Manager

Vista Technology Support

Acted as the primary point of contact for pricing in new and existing business opportunities, coordinating the bid process and creating pricing models aligned with profitability. Successfully coordinated bid team to win largest ever contract within the company worth £5.5m.

Collaborated with internal teams, conducted cost analysis, and prepared reports to drive margin improvement and revenue growth.

Commercial Manager

Alcumus

Promoted internally into role, created and led a Customer Success/Retention function for two products, with a combined net worth of £1.2m per annum, retaining £1.8m per annum.

In charge of full end to end account management for the 15 largest valued accounts in SafeWorkforce. Developed objectives with clients, led retention/contract negotiations, and ensured service diligence.

Implemented ancillary services into SafeWorkforce product, generating an additional £500k in 2022. 

Hired and established entirely new team, received highest eNPS management scores in 2022 and 2023.

Customer Success Team Manager

Enterprise

Completed graduate management scheme within 9 months. 

Worked at 5 locations, including flagship Swansea and Cardiff Airport locations. Ran each dealership to achieve on rent highs. 

Achieved highest individual sales in Wales and South West on three separate occasions.

Branch Manager

Fair Justice Claims

Worked as a digital marketing consultant for a company who specialise in claiming back mis sold PPI. Set up Google AdSense to lead and drive a new marketing campaign to generate leads to the business. 

Began to develop a good social media presence for the company, trying to disassociate the company with the poor perceptions which consumers have on companies found within the sector whilst creating engaging content and adverts to drive new leads into the company.

Digital Marketing Manager

Sainsbury's

Worked in 3 stores, starting as a colleague. Customer Experience and Trading Manager in Pontypridd. I managed a team of 80 colleagues running the checkouts, commercial and PFS departments. I would trade the supermarket as the duty manager, whilst completing daily routines on my department such as training, mentoring, and scheduling.

Customer Experience and Trading Manager

Next Retail Ltd

Worked in the Bristol City Centre store. Underwent supervisor training. I was a tailoring specialist, product specialist, wardrobe specialist, and administrator.

Team Coach in Training

McDonald's

Worked in the store in the McArthur Glen Shopping Centre in Bridgend, where I received 'Exceptional Performance' in June 2015. Transferred to the McDonald’s store in Filton Shopping Centre in September 2015.

Crew Member

Two Wheel Engineering

Located in Bridgend Industrial Estate, worked there whilst doing work experience for my Welsh Baccalaureate A Level.

Website Designer and Secretary

Motivational and inspiring leader, with 10 years practical management experience demonstrated across SaaS and automotive industries. A champion of customer experience to deliver exceptional revenue and growth targets. A builder of winning teams, applying both experience and management theory, and a champion of change and cultural transformation.

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