Applied Systems

•	Managed teams of cloud and public cloud engineers in North America and Europe.
•	Support insurance industry cloud applications for North America and Europe to maintain 24x7x365 high availability.
•	Collaborate with various teams to host cloud applications and ensure high availability to customers.
•	Work in fast-paced atmosphere, responding to customer and cloud services issues.
•	Managed large-scale projects involving multiple teams and stakeholders.
•	Mentor and train Cloud Services teams to ensure high performance results.
•	Extensively utilize Change Management, Ticket, and Incident response workflows.
•	Participate in yearly DR exercises.
•	Lead crisis management teams who quickly resolve critical customer issues.
•	Deliver feedback to decision-makers regarding employee performance and training needs.
•	Onboard new employees with training and new hire documentation.
•	Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Director of Cloud Engineering

Team Manager

Application Engineer

Web Systems Engineer

Artizan Internet Svc

Océ Reprographic Technologies

•	Managed multi-cabinet network and server system in third-party data center.
•	Improved application uptime to 99.99% by adding high-availability and improving processes and procedures.
•	Hosted commercial applications that allowed customers to submit, order, and print documents for reprography shops worldwide.
•	Provided leadership guidance to corporate information technology employees.
•	Project manager for various information technology projects.
•	Interfaced directly with customers and software developers to resolve complex application issues.
•	Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
•	Managed yearly budget for data center operations, negotiating contracts, and meeting costing goals.

Web Operations Engineer 

Experienced leader with creative problem solving abilities, strong organization talent, and excellent project management skills desires a management position leveraging a diverse Information Technology background.

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